Troubleshooting Technical Support, Still having problems?

Troubleshooting &

Technical Support

Nothing happens when eject button is pressed:

■Make sure the power cable is securely connected to the drive.

■Verify the computer is powered-up and running.

Drive has power (responds to eject button), but is not recognized by computer:

■Verify the interface cable is attached correctly.

■Verify the drive’s jumper settings. If your system uses CABLE SELECT, verify the jumper settings are set to CSEL. If your system is MASTER/SLAVE, verify that there is no other device connected to the same cable using the same setting.

Computer shuts down immediately after power-up when drive is installed:

■Verify the drive’s jumper settings.

■If drive is the only device connected to the interface cable, connect it to the alternate interface cable connector.

Drive is very loud when reading/writing:

■Make sure the drive is securely mounted to the computer’s chassis. Excessive vibration can be caused by loose or uneven mounting.

Still having problems?

■Visit NEC customer support at http://support.necsam.com or call (801) 401-1466 for assistance Monday-Friday, 5:00 a.m. – 5:00 p.m. Pacific Time.