
SYMPTOMS | SOLUTIONS  | ||
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Poor sound quality.  | • Are speaker cables loose?  | ||
  | • Is there any dirt or debris at the end of the  | ||
  | speaker connectors?  | ||
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Dolby Digital 5.1 not working.  | • Is disc labeled “Dolby Digital”?  | ||
  | • Are speakers properly connected?  | ||
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No picture or poor picture quality.  | • Is TV power turned on?  | ||
  | • Are video cables properly connected?  | ||
  | • Is player in Pause?  | ||
  | • Is there any dirt on disc, or is disc damaged?  | ||
  | • Some DVD discs are not playable due to poor  | ||
  | quality manufacturing.  | ||
  | • When a dark scene changes to a bright scene  | ||
  | during playback, screen may flicker vertically.  | ||
  | Some disturbance is normal.  | ||
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Remote control does not work.  | • Is the remote control within 23’ of the remote  | ||
  | sensor and within a 30 degree angle?  | ||
  | • Are there any obstacles between the remote  | ||
  | control and the remote control sensor?  | ||
  | • Are batteries drained or dead?  | ||
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No audio or subtitle language.  | • Some DVDs do not include multiple audio or  | ||
  | subtitle languages.  | ||
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Menu screen does not appear.  | • Is the remote control within 23’ of the remote  | ||
  | sensor and within a 30 degree angle?  | ||
  | • Are the batteries dead?  | ||
  | • Does disc have a Menu?  | ||
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Lost password or malfunctioning unit.  | • While player is in Stop mode, press and hold the  | ||
  | STOP | 
  | button on the front panel for at least 5  | 
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  | seconds. “INITIAL” will appear on the front panel  | ||
  | display and all settings will return to factory  | ||
  | presets. Do not use this function unless necessary  | ||
  | because it will erase all settings.  | ||
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Desired radio station cannot be tuned in.  | • Is antenna installed properly?  | ||
  | • When antenna’s input signal is weak, install  | ||
  | external FM antenna in area with good reception  | ||
  | quality.  | ||
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Cannot view widescreen movie.  | • Some DVDs only include standard 4:3 formatting.  | ||
  | Refer to DVD disc jacket.  | ||
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• Make sure the   | |||
  | properly terminated or discs will not be playable.  | ||
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  | media and will take longer to read than   | ||
  | discs. For best results, set your CD burner to  | ||
  | write discs at low speed.  | ||
  | • If there are multiple sessions on the disc, only  | ||
  | the first session will be recognized.  | ||
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