5
H E L P
This Chapter provides customer support information, as well as a list of frequently
asked questions, technical specifications and the product warranty.
The table below will help you solve common challenges with your DVD system. If you don’t find the answers you need here, you can contact our Customer Service Department as follows:
Phone: (480) 922-0896
Office hours:
Web: “www.govideo.com” or “www.sensoryscience.com”
SYMPTOMS | SOLUTIONS |
|
|
Disc tray does not open. | • Is power cord plugged securely into power outlet? |
| • Turn off power to unit by pressing Power button |
| and then turn the player back on. |
|
|
Disc does not play. | • Check region number of DVD. DVD discs pur- |
| chased abroad may not be playable. |
| • This player cannot play |
| etc. |
| • Check rating level of DVD. |
|
|
Playback does not start immediately. | • Check whether disc has any scratch marks or is |
| deformed. |
|
|
No sound. | • Is power cord plugged securely into power outlet? |
| • It is normal not to have sound during |
| slow or step playback. |
| • Are speakers properly connected? |
| • Is speaker Setup correctly customized? |
| • Is disc installed with label side facing up? |
| • Is disc severely damaged? |
| • Disc may be dirty. Wipe off fingerprints or dirt. |
| • Press the TEST TONE button to verify that the |
| Test Tone is working. |
|
|
No picture and disc tray opens. | • Was player moved suddenly from cold to warm |
| environment? When condensation forms inside |
| player, remove disc and let player stand for 1 or 2 |
| hours with power on. |
T R O U B L E S H O O T I N G
5 - Help
25 |