Sanyo Troubleshooting Guide for Flat Panel TVs: DP26648 and DP32648

HELPFUL HINTS—Problems/Solutions

If you are having problems with your HDTV, check this trouble shooting chart to find one or more possible solutions.

Before returning your HDTV, please visit our website at www.sanyoctv.com or call us

toll free at 1.800.877.5032. We can Help!

Problem:	Check these Conditions:	Try these Solutions:	Page No.
No picture, sound	● Check antenna/external connections	● Adjust antenna.
(Digital Picture)	● May be station trouble, NO signal	● Try a different channel.	5, 7
	broadcast.	● Press RESET twice to restart channel
	● MUTE function may be ON.	search. (All customized settings will be	16
		cancelled.)
		● Adjust Volume.
No Captioning	● Check if station is broadcasting a	● Press CAPTION to select	7, 17
	Closed-Caption signal.	captioning mode.
	● Select another channel.
Cannot customize	● Digital Caption signal is not being	● Press CAPTION to select Analog	7, 17
Caption	broadcast.	captioning.
Can’t display picture		● Press PIX SHAPE to change setting.	7
on a full screen
Poor Picture/Sound	● Check if program is in color.	● Try a different channel.
(watching Analog)	● Check antenna/external connections.	● Adjust antenna.	5, 7
	● Color or Tint misadjusted.	● Press RESET twice to restart channel	16
	● May be station trouble.	search.
	● Maybe MUTE function is ON.	● Adjust Volume and/or Picture.
“No Signal” mes-	● Check Audio / Video connections.	● Press INPUT.
sage appears on	● Check external equipment	● Switch on external equipment.	5 – 10
screen	connections.	● Turn antenna, install signal booster.
	● Check external equipment setting.	● Set external equipment output connec-
	● Check antenna connection.	tions to match input connections.
Pixilation of Digital	● Press INFO and check signal	● Turn antenna, install signal booster.	5, 7
image	strength.	● Install outdoor Digital antenna.
Cannot select or	● Channel may be removed from memory.	● Select Channel Scan Memory to add
scan some channels	● Check antenna connections.	channels or start channel search.	7
	● No digital signal being broadcast.	● Set V-Guide to “ALLOW ALL” or press
	● V-Guide is set to block programming.	RESET twice to clear all settings and	13 – 15
	● Weak Signal.	restart channel search.
		● Turn antenna, install signal booster.
No Cable channels	● Cable Channel Indicator C should	● Search for Cable channels using Manual	13
above number 13	appear next to channel number.	Channel Search.
Remote Control	● Check batteries.	● Replace batteries.	5, 7
will not operate TV	● Check if TV is plugged in.	● Aim remote control at front of TV.
Cabinet makes pop-	● This is a normal condition during
ping sound.	warm-up and cool down of the plastic
	cabinet parts.

18 Need help? Visit our Web site at www.sanyoctv.com or Call 1-800-877-5032