HELPFUL HINTS - Problems / Solutions
If you are having problems with your HDTV, check this trouble shooting chart to find one or more possible solution.
Before returning your HDTV, please visit our website at www.sanyoctv.com or call us toll free at 1.800.877.5032. We can Help!
Problem: | Check these Conditions: | Try these Solutions: | Page No. | |||
| • | Check antenna / external | • | Adjust antenna. |
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| connections | • Try a different channel. |
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No picture, sound | • | Maybe station trouble, NO signal | 6, 10, | |||
• | Execute Channel Scan in | |||||
(Digital Picture) |
| broadcast. |
| CHANNEL menu. (Set Signal Type | 13 - 14 | |
| • | MUTE function may be turned ON. |
| to All) |
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| • | Adjust Volume. |
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| • | Check if station is broadcasting a | • | Press CAPTION key to select | 8, 20 | |
No Caption | • | Closed - Caption signal. |
| captioning mode. | ||
| Select another channel. |
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Cannot display picture |
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| • | Press PIX SHAPE key on the | 8, 19 | |
on a full screen |
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| remote control to change setting. | ||
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| • | Check if program is in color. | • | Try a different channel. |
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| • | Check antenna / external | • | Adjust antenna. |
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Poor Picture/ Sound |
| connections. | • | Execute Reset Picture in PICTURE | 6, 8, 17 | |
(watching Analog) | • | Color or Tint misadjusted. |
| menu. | ||
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| • | Maybe station trouble. | • | Adjust the Volume and/or Image. |
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| • | Maybe the MUTE function is ON. |
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| • | Check Audio / Video connections. | • | Press INPUT key on the remote |
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“No Signal” message | • | Check external equipment |
| control. |
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| connections. |
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| 6 - 12 | ||
appears on screen |
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• Check external equipment setting. |
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| • | Check antenna connection. |
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Pixilation of Digital | • | Press INFO key and check signal | • | Turn antenna, install signal booster. | 6, 8 | |
image |
| strength. | • | Install outdoor Digital antenna. | ||
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| • | Channel may be removed from | • | Selec Channel List to add channels |
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| memory. |
| or start channel scan in CHANNEL |
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Cannot select or scan | • | Check antenna connections. | • | mode. | 6, 10, | |
some channels | • | No digital signal being | Turn antenna, instal signal booster. | 13 - 16 | ||
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| broadcasted. |
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| • | Weak Signal. |
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No Cable channels | • | Check CHANNEL menu, Signal | • | Set Signal Source to Cable, Set |
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| Source item should set to Cable. |
| Signal Type to All and execute | 10, 13 | ||
above number 13 |
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| Channel Scan to search for Cable | ||
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| channels in CHANNEL menu. |
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Remote Control will | • | Check batteries. | • | Replace batteries. | 6, 8 | |
not operate TV | • | Check if TV is Plugged in. | • | Aim remote control at front of TV. | ||
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Cabinet makes | • | This is a normal condition during |
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popping sound |
| warm - up and cool down of the |
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| plastic cabinet parts. |
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