4 | 5 | 6 |
If the receiver shows a switch type of DPP1K.2, then a check switch test is not necessary. If it does not show a switch type of DPP1K.2, then make sure there are no checkmarks by “SuperDISH” or “Alternate,” and select “Test.”
Verify that the check switch resulted in a switch type of DPP1K.2 and that there is a green ‘OK’ status on Satellite 110, 119, and 129.
Press “Cancel” until out of the receiver menu.
You are now ready to watch TV!
Troubleshooting
ANTENNA CONNECTION FAILED | Check the data cable connection on the back of the interface box. It may not be |
| connected properly. |
|
|
EL HOME FAILURE | Something is preventing the mount from raising as it attempted to find the HOME |
| position. Look for obstructions if the unit has recently been manually raised or if |
| the electronics have been replaced. The calibration may need to be reset. Contact |
| Winegard Technical Support at help@winegard.com or |
|
|
AZ MOTOR STALLED | Something is preventing the mount from rotating; look for obstructions. If |
| there is no obvious obstruction, contact Winegard Technical Support at help@ |
| winegard.com or |
|
|
EL MOTOR STALLED | Something is preventing the mount from raising or lowering; look for |
| obstructions. If there is no obvious obstruction, contact Winegard Technical |
| Support at help@winegard.com or |
|
|
SK MOTOR STALLED | Something is preventing the reflector and LNBF from rotating; look for |
| obstructions. If there is no obvious obstruction, contact Winegard Technical |
| Support at help@winegard.com or |
|
|
STOW FAILURE | The TRAV’LER antenna is not stowed. Do not try to move the vehicle. Try to |
ANT NOT STOWED | stow the TRAV’LER antenna again. If it fails again, check for obstructions. |
|
|
STOW FAILURE | Check the data cable connection on the back of the interface. It may not be |
STOW UNKNOWN | connected properly. |
|
|
AZ MOTOR RUN REVERSE | Contact Winegard Technical Support at help@winegard.com or |
|
|
EL MOTOR RUN REVERSE | Contact Winegard Technical Support at help@winegard.com or |
|
|
SK MOTOR RUN REVERSE | Contact Winegard Technical Support at help@winegard.com or |
|
|
AZ MOTOR RUNAWAY | Contact Winegard Technical Support at help@winegard.com or |
|
|
EL MOTOR RUNAWAY | Contact Winegard Technical Support at help@winegard.com or |
|
|
SK MOTOR RUNAWAY | Contact Winegard Technical Support at help@winegard.com or |
|
|
NO LNB VOLTAGE | The TRAV’LER antenna is not seeing the required |
| the LNBF. Check the coax connections. If these are all connected properly, |
| contact Winegard Technical Support at help@winegard.com or |
|
|
UNKNOWN ERROR ###### | Contact Winegard Technical Support at help@winegard.com or |
|
|
C MOTOR NOT FOUND | Contact Winegard Technical Support at help@winegard.com or |
|
|
ANTENNA WILL NOT | See emergency manual stow instructions in the operation manual. |
AUTOMATICALLY STOW |
|
4