Tripp Lite B118-002, B118-004 owner manual Troubleshooting

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Troubleshooting

If you are unable to get an acceptable image after following the installation instructions, try the troubleshooting tips below.

1Press the reset button on the front of the splitter to reset the signal being sent to the connected displays.

2Is the external power supply that came with the product connected and plugged into a working power source? For the product to function properly, it must be connected to and receiving power from the external power supply.

3Was the power to the connected devices turned off prior to installation? If not, restart them.

4What resolution are you trying to reach? Tripp Lite’s HDMI splitters are tested to support up to 1080p @ 60Hz video resolution, at 36-bit (12- bits per channel) Deep Color.

5What length HDMI cable are you using? (See the Installation section in this manual for details on the maximum cable distance). The shorter the cable being used, the higher the resolution you will be able to obtain. If you are not able to get an acceptable image, try using a shorter cable, or lowering your source’s video resolution, or color depth settings.

6What type of cabling are you using? Inferior cabling can result in poor performance, so it is important that you use cables that can support the video resolution you are trying to obtain. It is recommended that you use Tripp Lite’s P568-Series High-Speed HDMI cables, as they have been tested to work with the B118-Series splitters.

7Test your cables to ensure they are working properly. For example, connect your HDMI cable between a source and monitor that you know works to see if the cable is functioning.

8Is the unit located in an area that exposes it to higher temperatures? If the product is overheated, it will not function properly.

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13-07-120 93-32BD.indd 5

8/2/2013 4:04:44 PM

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Contents Hdmi Splitters Package Contents Product FeaturesStandard Installation Instructions Cascaded Installation Instructions Troubleshooting Year Limited Warranty Warranty & Warranty RegistrationWarranty & Warranty Registration 13-07-120 93-32BD.indd 2013 40445 PM