Troubleshooting, If YOU do not have a Signal

Troubleshooting

IF YOU DO NOT HAVE A SIGNAL:

1.The signal may be blocked by trees, hills or structures. Pull into an area where no trees or buildings are in the line of sight from unit to the satellites.

2.Check your +12 VDC power switch. Make sure it is in the ON position.

3.Check your connections. The receiver must be connected to the power and coax connected from receiver to the satellite dish.

4.Check your power supply. The +12 VDC power supply must be hooked up. Check for +12 VDC on the roof at the connector.

5.Is the rear adjustable base bracket facing the rear of the vehicle? See Figure 1, page 4.

6.Loss of signal may also be caused by snow on roof of vehicle.

NOTE: The power rocker switch must be ON for

the next steps. Voltage must be +12 VDC, except at the LNBF, see Figure 9, page 11.

6.To check voltage at connections, see Figure 9 on page 11. FOLLOW THE NUMERICAL SEQUENCE ON THE DRAWING AND CHECK VOLTAGE AT:

#1. Power Supply.

#2. LNBF voltage. Disconnect the coax cable from the LNBF. Check voltage from the middle wire to the shield. There should be +12 to +19 VDC. If no voltage is present, make sure receiver is on and check for +12 to +19 VDC at ends of gray coax cable (remove at box junction).

#3. ‘Mini-cable’ connection voltage at Control Box. #4. Coax cable at Control Box going to

Heyco connector.

7.Are the rotary dip switches in the correct position (101 or 119 or 092)?

8.If the unit still does not have a signal, power off and power back on.

PROBLEM

SOLUTION

Signal strength screen meter shows some signal strength, but constantly moves up and down, and is never locked on satellite.

Unit continues to move, but never finds any signal.

Check your power voltage. You may have dirty power. You must have a minimum of +12 VDC. Make sure receiver is on and connected properly. Check rotary dip switches for correct setting. (i.e. DISH network 119°, DIRECTV 101°, etc.).

The unit continues to move and the signal strength screen shows that it is finding the satellites, but will never lock onto any satellite. Continues to search.

Be sure the switches are set on the correct numbers — see page 5, step 5.

The unit moves around in circles, then points off the front of the coach.

The GPS is not acquiring a signal.

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