Motorola QIP7100 operation manual Troubleshooting, Problem, Possible Solution

7 TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider.

Problem	Possible Solution
The QIP receiver will	The QIP receiver may have received a software update and may not power on while
not power on	the new software is being installed. Try again in a few minutes.
	• Verify that the AC power cord is connected to the QIP receiver and an AC
	outlet. Unplug the QIP receiver from the AC outlet, plug it back in, and then
	press the POWER button.
	• If the QIP receiver is connected to a switched outlet on another unit, verify
	that that unit is powered on. Unplug the power cord from the QIP receiver’s
	AC outlet, plug it back it in, and then press the POWER button. It is
	recommended that you use an unswitched outlet, if possible.
	• Press the POWER button on the QIP receiver front panel instead of the
	remote control. The batteries in the remote control may be depleted.
The remote control	• Verify that the remote control is in “set-top” mode.
does not work	• Verify that there are no obstructions between the remote control and the QIP
	receiver. Aim the remote control directly at the QIP receiver front panel, not
	the TV or VCR.
	The angle between the remote control and the QIP receiver may be too large. Stand
	in front of the QIP receiver and not too far to either side.
	• Press and release operation keys one at a time, firmly and deliberately.
	• Try changing channels using the buttons on the QIP receiver front panel.
	• Check the batteries in the remote control. Install new batteries if needed.
There is no audio when	• Verify that the mute button on the QIP receiver or the remote control has not
viewing channels	been pressed. Press mute on the remote control to restore sound.
	• If the QIP receiver audio output is connected to the TV, verify that the mute
	button on the TV has not been pressed.
	• If the QIP receiver audio output is connected to a home theater receiver,
	verify that the receiver is set to the appropriate input source and the mute
	button on the receiver has not been pressed.
	• Verify that you have the correct cables for the audio connections.
	• Verify that the audio cables are firmly connected between the QIP receiver
	and the audio playback device (TV, receiver, DVD player, etc.).
There is no audio from	Not all Dolby Digital® programs feature full 5.1 surround sound. In some cases, the
the center and/or	programs may only contain left and right stereo audio.
surround speakers of a	• Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the QIP
home theater receiver
	receiver and the home theater receiver.
connected to the QIP
	• Verify that the home theater receiver is set to a surround sound audio mode
receiver
	(Dolby Digital, Dolby Pro Logic II®, Dolby Pro Logic®).
	• Verify that the receiver is properly configured to work with all connected
	speakers.

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