Troubleshooting, Problem, Possible Solution

7 TROUBLESHOOTING

Problem	Possible Solution

There is no video on	• Verify that the TV is powered on and set to the appropriate input source for
the TV screen	the QIP receiver.
	• Verify that the QIP receiver is powered on and tuned to an authorized cable
	channel.
	• Verify that all video cables between the QIP receiver and the TV are firmly
	connected.
	• Verify that the coaxial cable feed is firmly connected to the QIP receiver and
	the wall jack.
	• If the QIP receiver video output is connected to a home theater unit, verify
	that the home theater unit is powered on and set to the appropriate input
	source.
	• If the QIP receiver video output is connected to a TV through an HDMI
	connection, power off the TV and then power off the QIP receiver. Wait one
	second and then power on the devices.
	Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available
	on the QIP receiver. To select a different format:
	1. Ensure that your QIP receiver is plugged into a power outlet and is turned off.
	2. Press the MENU key on the front panel. Your settings are displayed on the
	QIP receiver front panel display.
	3. Press the ▲ and ▼ keys to display the HDMI/YPbPr OUTPUT setting.
	4. Press the ► key to cycle through the available output formats until a picture
	displays on the TV.

No graphics or	If you use the IEEE-1394 connection, on-screen graphics, including closed captions
program guides appear	and program guides, are not displayed by the QIP receiver. On-screen graphics and
on the TV screen	captions may still be overlaid by your TV, if enabled. Alternatively, use HDMI or
	component video instead.

No closed captions	• Verify on the User Settings menu that closed captions are enabled on the
display	QIP receiver.
	• Verify that closed captions are enabled on the TV.
	Note: Closed captioning may not be available on the current program.

There are black bars to	Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn on the
the right and left of the	4:3 OVERRIDE feature in the User Settings menu. This enables most widescreen TVs
picture	to stretch the video to fill the screen (see your TV manual for information about
	stretching 4:3 video).
	• If the QIP7100 Series is connected to a widescreen TV, verify that the TV
	TYPE is set to 16:9 in the User Settings menu.
	Many HD programs are broadcast in pillar-box format with black bars to the left and
	right of the picture. These programs are broadcast in 16:9 HD formats even though
	the video is not 16:9.

There are black bars	All 4:3 HDTVs display HD programs in letterbox format (black bars above and below
above and below the	the picture) because of the shape of the display screen.
picture	• Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables

	most standard screen TVs to display a full screen picture when the QIP7100
	Series is tuned to a 4:3 program.
	• Set the TV TYPE to 4:3 Pan-Scan. This enables the QIP7100 Series to
	remove the black bars above and below the picture when possible.
	Some SD programs are broadcast in the letterbox format with black bars above and
	below the picture. Some widescreen TVs offer a zoom feature that may be able to
	remove the black bars (see your TV manual for information about zooming 4:3 video).

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