8 TROUBLESHOOTING
Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider.
Problem | Possible Solution | |
|
| |
The DCH receiver will | The DCH receiver may have received a software update and may not power on while | |
not power on | the new software is being installed. Try again in a few minutes. | |
| • Verify that the AC power cord is connected to the DCH receiver and | |
| an AC outlet. Unplug the DCH receiver from the AC outlet, plug it | |
| back in, and then press the POWER button. | |
| • If the DCH receiver is connected to a switched outlet on another | |
| unit, verify that that unit is powered on. Unplug the power cord from | |
| the DCH receiver’s AC outlet, plug it back it in, and then press the | |
| POWER button. It is recommended to use an unswitched outlet, if | |
| possible. | |
| • Press the POWER button on the DCH receiver front panel instead of | |
| the remote control. The batteries in the remote control may be | |
| depleted. | |
|
| |
The remote control | • Verify that the remote control is in “Cable” mode. | |
does not work | • Verify that there are no obstructions between the remote control | |
| ||
| and the DCH receiver. Aim the remote control directly at the DCH | |
| receiver front panel, not the TV or VCR. | |
| The angle between the remote control and the DCH receiver may be too large. Stand | |
| in front of the DCH receiver and not too far to either side. | |
| • Press and release operation keys one at a time, firmly and | |
| deliberately. | |
| • Try changing channels using the buttons on the DCH receiver front | |
| panel. | |
| • Check the batteries in the remote control. Install new batteries if | |
| needed. | |
|
| |
There is no audio when | • Verify that the mute button on the DCH receiver or the remote | |
viewing cable channels | control has not been pressed. Press mute on the remote control to | |
| restore sound. | |
| • If the DCH receiver audio output is connected to the TV, verify that | |
| the mute button on the TV has not been pressed. | |
| • If the DCH receiver audio output is connected to a home theater | |
| receiver, verify that the receiver is set to the appropriate input | |
| source and the mute button on the receiver has not been pressed. | |
| • Verify that you have the correct cables for the audio connections. | |
| • Verify that the audio cables are firmly connected between the DCH | |
| receiver and the audio playback device (TV, receiver, DVD player, | |
| etc.). | |
|
| |
There is no audio from | Not all Dolby Digital® programs feature full 5.1 surround sound. In some cases, the | |
the center and/or | programs may only contain left and right stereo audio. | |
surround speakers of a | • Verify that the S/PDIF cable (coaxial or optical) is firmly connected to | |
home theater receiver | ||
the DCH receiver and the home theater receiver. | ||
connected to the DCH | ||
• Verify that the home theater receiver is set to a surround sound | ||
receiver | ||
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