Marantz BD5004, 541110331126M manual Troubleshooting, Problem Solution

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Others

Others

Troubleshooting

If the unit does not perform properly when operated as instructed in this user guide, check the unit, consulting the following checklist.

Introduction Connections Playback Function Setup Others

Problem

Solution

Page

No power

- Check if the AC cord is properly connected.

 

- Unplug the AC cord once, and wait for 5-10 seconds and then plug it

 

in again.

 

 

 

 

No sound or picture

- Check if the connected display device is turned on.

 

- Check the HDMI connection. (Check the status of the HDMI related

12

 

indications.)

 

 

- Check the RCA audio/video cable connections.

12, 15

 

- Check if the pure direct mode is set to “VideoOff” or “All Off”. If it is

25

 

the case, set it to “Disp.Off” or “Normal”.

 

 

- Check whether the connected display device or other device

14

 

supports HDCP. (This unit will not output a video signal unless the

 

 

other device supports HDCP.)

 

 

- Check whether the output format of this unit (HDMI FORMAT)

12, 31, 32

 

matches the supported input format of other connected device.

 

 

- Check if the “HDMI Deep Color” is set to “Auto”. If it is the case, set it

32

 

to “Off”.

 

Distorted picture

- Sometimes a small amount of picture distortion may appear.

 

This is not a malfunction.

 

 

- Connect this unit directly to the TV. If the RCA audio/video cables are

12

 

connected to a VCR, pictures may be distorted due to the copy

 

 

protection system.

 

 

 

 

Completely distorted picture or

- Make sure the disc is compatible with this unit.

4

black/white picture with BD/DVD

 

 

No sound or distorted sound

- Adjust the volume.

 

- Check that the speakers are connected correctly.

12, 14, 15

 

- Check the HDMI connections.

12

 

- Check the “Audio” settings.

33, 34

 

 

 

Picture freezes momentarily during

- Check the disc for fingerprints/scratches and clean with a soft cloth

3

playback

wiping from center to edge.

 

 

- Clean the disc.

3

 

 

 

Disc cannot be played back

- Clean the disc.

3

 

- Ensure the disc label is facing up.

17

 

- Check if the disc is defective by trying another disc.

 

- Cancel the ratings control or change the control level.

36

 

- Insert a correct disc that can be played back on this unit.

4

 

 

 

SD Memory Card cannot be read

- The format of the card does not match to this unit or the card is not

 

compatible.

 

No return to start-up screen when

- Reset this unit by turning it off, then on again.

disc is removed

 

 

 

 

 

The unit does not respond to the

- Aim the remote control directly at infrared sensor window on the

6

remote control

front of the unit.

 

 

- Reduce the distance to infrared sensor window.

 

- Replace the batteries in the remote control.

6

 

- Re-insert the batteries with their polarities (+/- signs) as indicated.

6

 

- Make the signal code of the remote control match to the signal code

6

 

of the unit.

 

Problem

Solution

Page

Buttons do not work or the unit

- To completely reset the unit, unplug the AC cord from the AC outlet

stops responding

for 5-10 seconds.

 

The unit does not respond to some

- Operations may not be permitted by the disc.

17

operating commands during

Refer to the instructions of the disc.

 

playback

 

 

The unit cannot read BD/DVD/CD

- Condensation? (Let sit 1 or 2 hours)

2

 

- You are attempting to play a disc other than one with one of the

4

 

marks on page 4.

 

 

- Wipe the dirt off the disc or replace the disc.

3

 

 

 

Angle does not switch

- The angle cannot be switched for BD/DVD which do not contain

22

 

multiple angles. In some cases multiple angles are only recorded for

 

 

specific scenes.

 

 

 

 

Playback does not start when the

- Check the “Ratings” setting.

36

title is selected

 

 

The password for rating level has

- Enter the default password “4737”, then your forgotten password will

36

been forgotten

be cleared.

 

 

 

 

Cannot connect to the network

- Check if the LAN cable connection is properly made.

15

 

- Turn on the modem or broadband router.

 

- Check the network settings.

39

 

- Check if the broadband router and/or modem is correctly connected.

15

 

- Check the “BD-Live Setting”.

41

 

 

 

Cannot connect to the network

- Check the content of your Internet service contract to see if your

while my PC is connected to the

Internet Service Provider prevents multiple terminals connecting at

 

network

the same time.

 

 

 

 

Cannot use the BD-Live function

- Use an SD card with enough space.

 

- Remove the write protection of an SD card.

 

The playback of BD-Video or

- Check if an SD card is correctly inserted.

28

download of data does not

- Do not remove the card during playback as some BD-Videos require

29

perform properly

an SD card during playback.

 

“HDCP NOK” appears on the front

“HDCP NOK” appears under the following conditions:

10

panel display

- When the connected device does not support HDCP.

 

 

- When the connected device is recognized as an HDCP incompatible

 

 

by HDMI SRM.

 

 

- When the connected device supports HDCP but cannot be

 

 

recognized as an HDCP compatible for some reason.

 

Note

Some functions are not available in specific modes, but this is not a malfunction. Read the description in this user guide for details on correct operations.

Some functions are prohibited on some discs.

47

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Contents BD5004 FCC Information For US customers Safety PrecautionsLaser Safety ProductClass Laser Product  Copyrights / Droits d’auteur / Derechos de AutorContents Before Using Power SupplyInstallation Location Dew WarningCleaning Discs FeaturesSupplied Accessories About DiscsPlayable files Playable Discs and FilesPlayable discs Logos MediaWMA JpegAbout the Remote Control  Change the signal code of the unitChange the signal code of the remote control Rear Panel Introduction Part Names and FunctionsFront Panel Remote Control Adjusting the Brightness of the Display Front Panel DisplayExamples of Displays during Operation Display DescriptionVideo OUT/COMPONENT Video OUT Display device Connecting to a TVOthers RCAAudio Setting  Audio signals output from Hdmi OUTHdmi Output Mode and Actual Output Signals Disc type Audio recording Hdmi Audio Out setting FormatIntroduction  Audio signals output from Digital OUT CoaxialDigital Connection to an AV Amplifier with Built-in Decoder ConnectionsTelecommunications Network Connection with LANRCA audio cable L/R x No supplied cables are used in this connectionAC 120V, 60 Hz AC cord Connecting the AC cordAC outlet BD-V DVD-V DVD-VR Avchd  Turning the unit to the standby modeTurning the Power On Direct PlaybackBD-V DVD-V Avchd DVD-VRBD-V DVD-VMP3 WMA DivXRepeat Playback PIP Picture in Picture Bonusview SettingCD MP3 WMA Jpeg RepeatZoom DVD-V DVD-VR DivX JpegRandom Playback ClearBD-V DVD-V  Using H / G Using Search Mode  Marker searchMP3 BD-V DVD-V DVD-VR CD Avchd DivX  File name information Hdmi information  BD-V HD Audio Output BD-V DVD-V DVD-VR CD Avchd DivX MP3 WMA Mix Audio Output PlaybackWindows Media Audio/JPEG File Adjusting the PictureDescription Adjustment range Default setting BLU YELMP3 / Windows Media Audio Subtitle list will appearReading the SD Memory Card Inserting the SD Memory Card and playbackKodak Picture CD ModeConnections Setting the media Removing the SD Memory Card Enjoying BD-Live Discs with InternetQuick Using the Setup MenuCustom Setting items Options  Language  VideoProgressive Mode Hdmi RGB SettingHdmi Video Resolution Still ModeWall Paper BD Audio Mode Audio Hdmi Audio OutSetup Digital Out SettingSpeaker Setting FunctionChannel Level Menu Setting items Options DescriptionsSpeaker Configuration Ratings Proceed to a COthers Setting items Options DescriptionRating Explanations Hdmi CEC EnableCustom  IP Address SettingEnableEasy Network ConnectionNumber buttons Enter number  DNS Setting Proxy Setting Network Update  BD-Live SettingDisable Proxy PortInitialize Trademark Information Explanation of TermsDTS-HD BonusviewDTS HdcpPrimary Audio PCM Pulse Code ModulationPicture-in-Picture Progressive sequential scanningIndex Troubleshooting Problem SolutionLanguage Code Language CodeOthers SpecificationsSetup E5KB1UD / 1VMN27773A 07/2009 541110331126M mzh-d