Sony KV-27FS210, KV-32FS210, KV-36FS210 Other Information, Troubleshooting, General

01US01COV-BR2.book Page 43 Wednesday, April 23, 2003 2:44 PM

Other Information

Troubleshooting

If you have a problem with your TV, try the suggestions below. If the problem persists, see “Contacting Sony” at the end of this section.

General

Problem	Possible Remedies
I want to reset the TV	❏ Turn on the TV. While holding down the RESET button on the
to the factory	remote control, press POWER button on the TV front panel. The
settings	TV will turn itself off, then back on again. Release the RESET
	button.
I cannot access other	❏ If you use the	to close the Basic menu, only the Basic menu
menus when I am in	appears when you press		again. To access the other menus,
the Basic menu	select the advanced menu option (page 41).
The TV is dirty	❏ Clean the TV with a soft dry cloth. Never use strong solvents such
	as thinner or benzine, which might damage the finish of the
	cabinet.
I lost the parental	❏ In the password screen, enter the following master password:
control password	4357. After using the master password, you must create a new
	password. You cannot use the master to unlock currently blocked
	channels.

There is a black box on the screen

❏You have selected a text option in the Setup menu (page 40) and no text is available. To turn off this feature, select Off in the Caption Vision option. If you were trying to select closed captioning, select CC1-4 instead of Text1-4.

There was a blackout	❏ Press the POWER button on your remote control or on the TV
or power outage, and	front panel.
now the TV won't turn
on and the timer LED
is flashing
Digital cable box	❏ Be sure that you have not connected the digital cable box to the
does not work	TV's TO CONVERTER jack. This jack is not compatible with
	digital cable boxes.
	❏ If you are connecting a VCR and digital cable box using a splitter,
	as described in pages 15-16, you must use a special bi-directional
	splitter that is designed to work with your digital cable box.

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