Chapter 3 Troubleshooting
Advanced Troubleshooting
Advanced Troubleshooting
•Make sure you are using a supported version of Windows. Windows 95 and Windows NT do not support USB devices.
•Make sure that the tape drive is connected to the AC power source and switched on before you connect it to the computer.
•If your computer has more than one USB connector, try switching the tape drive to the unused connector.
•For the Travan 40GB, a high speed USB 2.0 interface is strongly recommended.
To enable this interface, you may need to install a Windows system upgrade from the Microsoft web site (www.microsoft.com).
•For Windows 98 or Windows Me, check to make sure that you are using the USB driver supplied on the Quantum Resource CD.
•Open the Windows Control Panel (Start > Settings > Control Panel) and
Choose the option that allows the system to search for your USB tape drive automatically. This may allow the system to find your new drive.
•Check to make sure that your USB controller is listed in the Windows Device Manager.
To open the Device Manager:
a Click My Computer with the right mouse button and select Properties from the menu.
b Click the Device Manager tab.
Your USB controller should be listed under Universal Serial Bus Controllers. The Windows 98 and Windows 2000/Windows XP Device Managers are shown in figure 7 and 8 respectively. If your device is not listed, recheck the cables and try the other troubleshooting suggestions listed here.
14 | Travan Portable USB Tape Drive User’s Guide |