Chapter 7 
Help & Assistance
•Did the power light on the front of the TV blink when you tried to turn on the TV? If it did, it means the TV’s lamp was in cooldown mode which takes approximately 30 seconds. Wait 30 seconds and turn on the TV again.
• Have you blocked the front buttons, and you’re trying to turn on the TV with the | l | (power) button on the front of |
the TV? Press the TV button on the remote control. |
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•If you’ve just replaced the TV’s lamp assembly unit, check the lamp assembly access door on the back of the TV. If it isn’t in place and securely attached, the TV won’t turn on.
•Unplug the power cord from the wall outlet. Wait a few seconds, and plug it back in.
No picture, no sound but TV is on (blank screen)
•Try another channel (there might not be any programming on this channel at this time.)
•Maybe you’ve tuned to a video input channel that isn’t being used (i.e., cables aren’t plugged in to the corresponding jacks on the TV and to the corresponding component). An example follows: you’ve tuned the TV to the VID2 channel, but the component, such as a DVD Player or VCR, isn’t connected to the INPUT2 jacks on the back of the TV).
•Maybe the component (VCR, DVD, etc.) connected to the input jacks isn’t turned on.
•Check all cables to make sure they are completely connected.
•Maybe the cables you’re using are defective. Try new cables.
•If watching the VCR (connected only through antenna input), make sure your TV is tuned to channel 3 or 4 – same as CH3/4 switch on VCR. Also press the TV/VCR button on the VCR to put the VCR in the correct mode.
• Reset the TV — simultaneously press and hold the | l | (power) button and channel down button on the front of the TV |
for at least 3 seconds to reset the TV. |
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No picture, sound okay
•Some music channels on DIRECTV don’t have video.
•Is the light on the front of the TV blinking? If there’s no picture, but you can hear audio and the power light on the front of TV blinks and then flashes, the lamp unit inside of your TV needs to be replaced. Go to page 144 for instructions.