APPENDIX A: WARRANTY INFORMATION
How you get service:
•Call
•A representative will troubleshoot your problem over the phone.
•If the representative determines that you should receive a replacement receiver you will be provided with a Return Authorization (RA) number and the location of a nearby exchange point if one exists. No returns will be accepted without the RA number.
•If the representative determines that your antenna/dish is defective they will arrange for its repair or replacement.
To receive a replacement receiver before you return yours:
If you are located near an exchange point:
1.We will send a replacement unit to our exchange point.
2.The exchange location will notify you of its arrival.
3.Take your unit and evidence of purchase date, such as a bill of sale, to the exchange location and you will be provided the new or refurbished unit. Please retain all accessories such as the remote control hand unit.
4.If the repairs are covered by your warranty, you will not be billed.
If you are not located near an exchange point:
1.Provide your Discover, Mastercard or Visa account number and expiration date to your phone representative. This is for security purposes only and your account will not be charged at this time.
2.We will send you a replacement unit.
3.If you return the unit to us within 14 days from the date you were provided a RA number, only items not covered by warranty will be charged to your account. If your unit is not received within 14 days, the suggested retail value of the receiver will be charged to your credit card. This amount will be credited if the unit is subsequently received.
4.Ship your defective unit back to us using the replacement unit’s carton. Shipping instructions will be included on the carton along with your RA number which will allow you to easily ship the unit back to us. Make sure you insure your shipment in case of damage or loss. Include with the shipment:
•Evidence of purchase date such as a bill of sale.
•A brief note describing your receiver problem.
•Your name, address and phone number.
Thomson assumes no responsibility of warranty shipments from the customer to the factory if not shipped in the manner prescribed by Thomson.
To receive a replacement receiver after we have received your unit:
•Write the RA number on the outside of the carton used to return the unit. Make sure you insure your shipment in case of damage or loss.
•Carefully pack the unit using the original box and packing material if possible. Please retain all accessories that were included with your unit such as the remote control hand unit.
•Include with the shipment:
1.Evidence of purchase date such as a bill of sale.
2.A brief note describing your receiver problem.
3.Your name, address and phone number.
•The representative will advise the address to mail a cashier’s check or money order for payment if there are any out of warranty labor or parts charges, and you elect not to use your credit card.
•After we receive your product, a new or refurbished unit will be shipped to you.
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