Panasonic Complete Troubleshooting Guide for DMP Players
Page 34

Troubleshooting guide

Before requesting service, please perform the following steps.

Do you have the latest firmware installed?

Firmware updates may be released to correct operating irregularities that are discovered with certain movies.

( 15)

4

Make the following checks and visit our website for more information.

For USA :

www.panasonic.com/help

Enter the model number.

For Canada :

http://www.panasonic.ca

4

Or visit our website to find a service center.

You can find a service center near you easily on our website.

Other support information:

“Customer Services Directory (United States and Puerto Rico)” ( 41) or “Limited Warranty (Only for CANADA)” ( 42).

The following do not indicate a problem with this unit:

–Regular disc rotating sounds.

–Image disturbance during search.

–Image disturbance when replacing 3D discs.

∫Unit doesn’t respond to remote

control or front panel buttons.

Press and hold [POWER Í/I] on the main unit for 3 seconds.

–If still unable to power the unit off, disconnect the power cord, wait 1 minute, then reconnect the power cord.

∫Cannot eject disc.

The unit may have a problem.

1While the unit is off, press and hold [OK], [B] and [Y] on the remote control at the same time for more than

5 seconds.

– “00 RET” is displayed on the unit’s display.

2Repeatedly press [1] (right) on the remote control or [POWER Í/I] on the unit until “06 FTO” is displayed on the unit’s display.

3Press [OK] on the remote control or [< OPEN/CLOSE] on the unit.

General operation

To return to the factory preset.

¾Select “Yes” in “Restore Default Settings” in the Setup menu. ( 33)

To return all settings to the factory preset.

¾Reset the unit as follows:

1While the unit is off, press and hold [OK], [B] and [Y] on the remote control at the same time for more than

5 seconds.

– “00 RET” is displayed on the unit’s display.

2Repeatedly press [1] (right) on the remote control or [POWER Í/I] on the unit until “08 FIN” is displayed on

the unit’s display.

3Press and hold [OK] on the remote control or [< OPEN/ CLOSE] on the unit for at least 3 seconds.

This unit is turned off when the input for the TV is switched.

¾This is a normal phenomenon when using VIERA Link (HDAVI Control 4 or later). For details please read the operating instructions for the TV.

The remote control doesn’t work properly.

¾ Change the batteries in the remote control. ( 4)

¾The remote control and main unit are using different codes. If “SET ” is displayed on the unit’s display when

a button is pressed on the remote control, change the code on the remote control. ( 33)

The TV tuner mode is not displayed when the TV is switched on.

¾This phenomenon may occur, depending on the TV setting, when “Quick Start” is set to “On”.

–Depending on the TV, this phenomenon may be prevented by reconnecting the HDMI cable to a different HDMI input terminal or by changing the HDMI auto connection setting.

You have forgotten your ratings password. You want to cancel the ratings level.

¾The ratings level returns to the factory preset.

1While the unit is on, press and hold [OK], [B] and [Y] on the remote control at the same time for more than

5 seconds.

– “00 RET” is displayed on the unit’s display.

2Repeatedly press [1] (right) on the remote control or [POWER Í/I] on the unit until “03 VL” is displayed on

the unit’s display.

3Press [OK] on the remote control or [< OPEN/CLOSE] on the unit.

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Contents Model No. DMP-BDT310 Blu-ray DiscTM PlayerIllustration shows the image of DMP-BDT310 Following Applies only in the U.S.A. FCC Note Following Applies only in the U.S.A. and CanadaForunitswithPXprintedontheouterpackaging Inside of productTable of contents Using the remote control AccessoriesUnit and media care Power button Power Í/I Control reference guideType Logo examples Type detail Playable contents Playable discs/Cards/USB devicesFinalize Discs that cannot be played in this UnitRegion management information BD-VideoHdmi cable Only supplied with DMP-BDT215 Connecting to a TVBack of the unit Audio/Video cableConnecting to an amplifier/receiver Connecting to a broadband network ≥ You can access other devices Home NetworkFollowing Applies in the U.S.A. and Canada Precautions of Wireless LAN connectionBDT310 BDT215 BDT210 Following Applies only in CanadaEasy Setting Connecting to an AC power sourceSettings Press Í PowerWireless connection Network Easy SettingWired connection Search for wireless networkWhen you experience problems with settings To update the firmware Reprogramming the remote controlFirmware updates Do not Disconnect the unit from the AC power orHome menu Press Í Power to turn on the unitInserting or removing media Press OK or 3, 4, 2, 1 to selectPlaying video contents Displaying subtitle text Useful functionsRegarding DivX Press SUB Menu Select an item, then press OKPlaying picture-in-picture Enjoying BD-Live or picture-in-picture in BD-VideoEnjoying BD-Live discs with Internet Deleting data/Formatting SD cardsPress Select an item, then press OK 3D settingsEnjoying 3D video HdmisubPress 3, 4 to select the folder and press OK Playing still picturesTo show the still picture properties Press 3, 4, 2, 1 to select the still picture and press OKPlaying a track in another folder Playing musicPress 3, 4 to select the track and press Press Viera Cast Enjoying Viera CasttmPress 3, 4, 2, 1 to select the item and press OK Playing contents saved on other equipment Play back the contents in the Dlna server using DMC Automatic input switching Power on link Power off linkEasy control only with Viera remote control Linked operations withPlayback menu DiscVideo PlayAudio Setup menu DTS/DTS-HD Display TV / Device ConnectionNetwork Viera CastOthers General operation Troubleshooting guideCannot eject disc Picture Can’t play back BD-Live Disc cannot be playedStill pictures Jpeg do not play back normally Can’t connect to the networkOn the television MessagesOn the unit’s display Supplemental information Language code listDisplay languages list File format SpecificationsAudio information 40 VQT3B58 Panasonic Exchange Center George McVay Drive Suite B Mail-In ServiceLimited Warranty Limits And Exclusions For hearing or speech impaired TTY users, TTYLimited Warranty Only for Canada Panasonic Product Limited WarrantyConexiones básicas Referencia rápida enReproducción básica LAN IndexDlna Viera Casttm
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