Panasonic TH-42PZ800U One spot remains dark Chaotic image, noisy, Whirling sound is heard

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If there is a problem with your TV, please refer to the table below to determine the symptoms, then carry out the suggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the model number and serial number (both found on the rear of the TV).

Problem

“Press any key to return” moves on the screen

One spot remains dark

Chaotic image, noisy

Screen	displayed
	No image can be

Only spots are displayed instead of images

Neither image nor sound is produced

Black Box appears

No sound is produced

Sound

Sound is unusual

Whirling sound is heard

TV	Parts of the TV set
set	become hot.

Actions

The function to prevent “Image retention” is activated. (Not a faulty symptom)

•The screen saver is activated if the TV unit is not operated for a certain time in SD mode.

•“Image retention” (p. 5)

A pixel or luminescent spot can occasionally be missing in plasma displays.

(Not a faulty symptom)

Check nearby electrical products (car, motorcycle, fluorescent lamp).

Check Picture menu (p. 24)

Check the cable connections. (p. 9-12)

Check that the correct input has been selected. (p. 20)

Check the channel settings. (p. 34)

Check the antenna cables.

Is the AC power cord plugged into the outlet?

Is the TV unit turned On?

Check Picture menu (p. 24) and volume.

Check the AV cable connections. (p. 9-12)

Check that the correct input has been selected. (p. 20)

Change settings of Closed Caption (CC). (p. 36)

Are the speakers’ cables connected correctly? (p. 40)

Is “Sound Mute” active? (p. 13)

Is the volume set to the minimum?

Is “Speaker output” set to “Off”? (p. 24)

Change “SAP” settings. (p. 16)

Check “HDMI 1 in”, “HDMI 2 in”, “HDMI 3 in” or “HDMI 4 in” settings. (p. 24)

Set “SAP” setting to “Stereo” or “Mono.”

Check the HDMI device connected to the unit.

Set the audio setting of the HDMI device to “Linear PCM.”

If digital sound connection has a problem, select analog sound connection.

The sound is from the built-in cooling fan (not a sign of faulty operation).

Even when the temperature of parts of the front, top and rear panels has risen, these temperature rises will not pose any problems in terms of performance or quality.

Frequently Asked Questions FAQs, etc.

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Contents ViVA Model No. Número de modeloVIEW-PTV Turn your own living room into a movie theater Experience an amazing level of multimedia excitementContents Important Safety Instructions Safety PrecautionsWhen using the Plasma TV Set upAC Power Supply Cord If problems occur during useAccessories Accessories/Optional AccessoryAccessories Optional AccessoryDo not use any other TV and displays Attaching the pedestal to TVBottom view Do not disassemble or modify the pedestalLocation AC cord connectionCable Binding Instructions Back of the TV Connecting Antenna To watch TVBasic Connection VHF/UHF AntennaDVD Recorder Or VCR Example 2 Connecting DVD recorder VCR To record/playbackConnecting TV and AV equipment AV EquipmentSatellite Receiver DVD Recorder or VCR With TV tuner Connecting DVD recorder VCR and satellite receiverSatellite DVD Recorder ReceiverVCR AV cable connectionsFront of the TV TV controls/indicatorsRemote control Identifying ControlsAdjust the clock First Time SetupTurn the TV On with the Power button Be sure to select Home Normal display modeAuto channel setup Information Recall Turn power onWatching TV Listen with SAP Secondary Audio Program DisplayChange aspect ratio Call up Favorite channel Favorite FeatureSet Favorite Feature Use Favorite FeatureSelect the data to be viewed Viewing from SD CardInsert the SD card and select Play SD card now Press the SD key or select SD card on the MenuCard To change the view slide show mode, adjusting images, etcTo set up the slide show mode To adjust pictureWatching Videos and DVDs Display the Input select menu Select the input modeSelect the remote control mode Remote control at the equipmentSelect Viera Link SetupViera Link setting Default is OnSelect PC Corresponding signalsDisplaying PC Screen on TV Display the Input select menuAdjust Menu Adjustments/Configurations optionsSelect the item How to Use Menu FunctionsDisplay menu Select the menuAV mode, the Audio menu and Setup menu give fewer options Adjustments/Configurations alternativesLock Select SetupSetup Display Sub MenuLocks the channels and programs p Displays SD card data p Set Viera LinkTM Hdavi ControlTMTransmittable data Home PlayerFor Recorder Direct TV Recording Viera Link Control only with the TV’s remote controlDisplay Viera Link menu Speaker controlSelect Record now Available TV’s remote control buttonsSelect Stop recording, when you want to stop recording Select Speaker output Select Home theater or TVDisplay menu Select Lock Input your 4-digit passwordSelect the Lock mode LockProgram lock Change passwordChannel lock Game lockEditing and Setting Channels Select Program channelSelect the function Select the item to be edited Select a scanning mode pTo cancel the Edit Select EditClosed Caption Display menu Select CCDisplay Closed Caption Press to exit from Select Input labels or Monitor out Display menu and select SetupInput Labels/Monitor Out Select External devicesSet the timer Using TimerDisplay menu Select Timer Select the timer to setConnect the external equipment to the TV Power Off the external equipmentWhen the correct code is found More than 3 secondsRecommended AV Connections CamcorderPlayer Setting of this unit after connection Viera LinkTM ConnectionsHdmi 1 is recommended Remote Control Operation/Code List Cable Converter C Remote Control Code ListRemote Control Operation/Code List Movie Ratings Mpaa Ratings List for LockTechnical Information Closed Caption CCAspect Ratio Format GalleryPlayer warning messages Data format for SD Card browsingMessage SD Card warning messages Meaning Digital Audio OUT terminals Picture mode Viera LinkTM Hdavi ControlTM Hdmi connectionPC Input Terminals Connection Input signal that can be displayedSide Bar Scrolling barCheck the position, direction, and connection of the antenna Intermittent soundOne spot remains dark Chaotic image, noisy Black Box appears No sound is producedWhirling sound is heard Cabinet Care and CleaningFirst, unplug the Power cord plug from the wall outlet Display panelTH-42PZ800U TH-46PZ800U TH-50PZ800U SpecificationsLimited Warranty Limits And Exclusions Limited Warranty for U.S.ALimited Warranty Coverage In-Home or Carry-in ServiceCustomer Services Directory Accessory PurchasesService in Puerto Rico Panasonic Product Limited Warranty Limited Warranty for CanadaLimited Warranty for Canada North America Customer’s RecordAnotación del cliente Division of Panasonic Corporation