You cannot turn on the product, Troubleshooting | Sony DSC-HX60V

marks may not be specified in all cases in this manual.

[185] Troubleshooting

Troubleshooting

If you have problems

If you have problems

If you experience trouble with the product, try the following solutions.

1.Check the items under “Troubleshooting”, then check the product.

If a message such as “C/E:□□:□□” appears on the screen, refer to the self-diagnosis display.

2.Remove the battery pack, wait for about one minute, re-insert the battery pack, then turn on the power.

3.Initialize the settings.

4.Consult your dealer or local authorized service facility. Additional information on this product and answers to frequently asked questions can be found at our Customer Support Website.

http://www.sony.net/

[186] Troubleshooting

Troubleshooting

Battery pack and power

You cannot insert the battery pack into the product.

Make sure the direction of the battery pack is correct, and insert it until the lock lever is locked.

[187] Troubleshooting

Troubleshooting

Battery pack and power

You cannot turn on the product.

After inserting the battery pack into the product, it may take a few moments for the product to power up.

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Sony DSC-HX60V manual You cannot insert the battery pack into the product, You cannot turn on the product, Troubleshooting

Contents

Before Use How to UseConfirming the operation method Using shooting functions Shooting Adjusting the exposure Selecting a screen display modeAdjusting the focus Selecting a drive mode Continuous shooting/Self-timer Selecting the ISO sensitivity Adjusting color tonesSelecting an effect mode Correcting the brightness or contrast Viewing Changing settings Using Wi-Fi functions Connecting this product and a Smartphone Adding applications to the product Viewing on computers Precautions/This product Troubleshooting TroubleshootingIf you have problems If you have problems Viewing images Wi-FiComputers Messages Situations this product has difficulty handling How to Use Before Use Names of parts Identifying partsPage How to Use Before Use Icons and indicators List of icons on the screen P* a S M List of shooting mode icons List of viewing mode icons100 Page 100-0003 C3200±0.0 ±0 ±0 ±0 Switch Av/Tv7500K A5 G5 Lock-on AF ISO400 250F3.5 9044′55″N 23344′55″W About the shooting advice Using the wrist strapAbout the In-Camera Guide How to Use Confirming the operation method method Using the control wheelConfirming the operation Using Menu items Using the Fn Function button How to Use Shooting Shooting still images/movies Performing settings on the dedicated screenShooting still images Focus indicator How to Use Shooting Selecting a shooting mode How to Use ShootingShooting movies List of mode dial functions Available functions Intelligent Auto Superior Auto About Scene Recognition Scene Recognition Program Auto Advantages of automatic shootingProgram Shift ISweep Panorama Page Portrait Scene SelectionMenu item details Adv.Sports Shooting Night Portrait Night SceneHand-held Twilight Anti Motion Blur Fireworks BeachSnow Soft Skin Shutter Priority Aperture Priority Manual Exposure Memory recall Shooting Selecting a shooting mode How to UseMovie How to Use Using shooting functions Using the zoom Zoom features available with this productUsing shooting functions Using the zoom Zoom Zoom Setting How to Use Using shooting functions Using shooting functions Using the flash Using flashWhen Aspect Ratio is About zoom scale When you do not use the flash Flash ModeFlash Off Flash Comp Switching the screen display Shooting Image Size still image How to Use Using shooting functions qualitySelecting still image size/image Aspect Ratio still image Image size when Aspect Ratio isDefault setting 169 Panorama Size Fine default settingQuality still image Standard Using shooting functions Adjusting the focus Focus ModePanorama Direction Center Focus AreaWide Flexible Spot Focus-lock Manual Focus Semi Manual MF Assist still image Lock-on AF On How to Use Using shooting functions Adjusting the focusLock-on AF Off Auto default setting AF Illuminator still image Multi default setting Metering ModeAdjusting the exposure Exposure compensation dial Selecting a drive mode Continuous Drive ModeHow to Use Using shooting functions shooting/Self-timer Exposure Set. Guide Cont. Shooting Self-timer 2 Sec Self-timerSelf-timer 10 Sec default setting Self-portrait One Person default setting Self-timerCont Cont. Bracket WB bracket Using shooting functions Selecting the ISO sensitivityISO Auto default setting Multi Frame NR： Multi Frame NR 80 /100 / 200 / 400 / 800 / 1600 Range Opt. DRO How to Use Using shooting functions contrastRange Optimizer Auto default setting Correcting the brightness or How to Use Using shooting functions Adjusting color tones How to Use contrastUsing shooting functions Correcting the brightness or Auto HDR Cloudy Custom SetupDaylight Incandescent Off default setting Capturing a basic white color in Custom Setup modeSelecting an effect mode Picture Effect Posterization Toy CameraPop Color Retro Photo Creative Style Standard default settingVivid File Format movie How to Use Using shooting functions Recording moviesTo set Contrast, Saturation and Sharpness When File Format is set to MP4 Record Setting movieWhen File Format is set to Avchd Avchd default setting Menu items details SteadyShot movie Using shooting functions Recording moviesIntelligent Active default setting Micref Level Auto Slow Shut. movie Normal default settingWind Noise Reduct Low Memory How to Use Using shooting functions for convenient useMovie Button Customizing the shooting functions Function Menu Set To recall registered settingsTo change registered settings Photo Creativity Color Smile/Face DetectBrightness Vividness Tips for capturing smiles more effectively Face Detection frameSmile Shutter Soft Skin Effect still image How to Use Using shooting functions productRed Eye Reduction Auto Obj. Framing still image Auto High ISO NR still image Write Date still image Grid Line How to Use product10 Sec/5 Sec/2 Sec default setting Auto Review Playing back images How to Use Viewing Viewing still imagesManual Image Index How to Use ViewingPlayback zoom Viewing Viewing still images To return to single-image playback Switching the screen display during playbackHow to Use Viewing Deleting images Displaying a desired image quickly Deleting multiple selected images How to Use Viewing Playing back moviesDeleting a displayed image Playing back movies Motion Shot Video Available operations during movie playback How to Use Viewing Printing How to Use Viewing Viewing panoramic imagesPlaying back panoramic images Viewing Using viewing functions View ModeSpecify Printing Rotate Slide ShowTo quit the slideshow in the middle of playback Cancel All with this date Cancel All in this FolderProtect 4K Still Image PB How to Use Viewing Viewing images on a TVViewing images on an HD TV Viewing images on a Bravia Sync-compatible TV Monitor Brightness How to Use Changing settingsSetup menu Menu item details Manual Adjusting the volume during playback Volume SettingsAudio signals How to Use Changing settings Setup menu Shutter GPS On/Off DSC-HX60VNo icon is displayed To receive a GPS signal GPS Auto Time Cor. DSC-HX60V Use GPS Assist Data DSC-HX60V GPS Auto Area Adj. DSC-HX60VConfirming the expiry date of the GPS assist data GPS Log REC DSC-HX60V Delete GPS log data DSC-HX60V Upload SettingsEye-FiCommunication status screen display Changing settings Setup menu Mode Dial GuideTile Menu Pwr Save Start Time Display QualityHigh Demo Mode PAL/NTSC Selector 1080p Hdmi Resolution1080i USB Connection Mass Storage USB Power Supply USB LUN SettingSingle Area Setting Date/Time SetupLanguage Format Series default settingReset File Number New Folder Select REC FolderFolder Name Display Media Info Recover Image DBStandard Form default setting Date Form Connecting this product and a Setting ResetHow to Use Using Wi-Fi functions Smartphone Version Connecting an Android smartphone to this product Connecting the product to an iPhone or iPad Calling up an application using One-touchNFC Smart Remote Embedded About NFC Transferring images to a Send to SmartphoneSelect on This Device Select on Smartphone About NFC Send to Computer How to Use Using Wi-Fi functionsUsing Wi-Fi functions Transferring images to a TV View on TV Effects Slideshow settingsPlayback Selection Playback Image Size How to Use functions Airplane ModeAccess Point Set Using Wi-Fi functions Changing the settings of Wi-Fi How to use the keyboard Other setting items For example If you want to enter abd Edit Device Name SSID/PW ResetHow to Use Using Wi-Fi functions functions Disp MAC Address PlayMemories Camera Apps Reset Network SetHow to Use Adding applications to the product Apps Recommended computer environment Installing Opening a service accountHow to Use Adding applications to the product applications Downloading applications Launching the downloaded application How to Use Adding applications to the productStarting the applications Changing the order of applications Uninstalling applicationsManaging Using the software How to Use Viewing on computersPlayMemories Home Installing PlayMemories Home Wireless Auto Import Connecting the product to a computerSoftware for Mac computers Importing images to the computer Viewing on computers Creating a movie disc Disconnecting the product from the computerDisc type High-definition image quality HD High-definition image quality HD Avchd recording disc How to Use Viewing on computers Creating a movie discSelecting the disc creation method Standard definition image quality STD Blu-ray recorder Creating a disc with a device other than a computerHDD recorder, etc Creating Blu-ray Discs PrecautionsPrecautions/This product Backing up memory cards On carrying On operating temperaturesDo not use/store the product in the following places On moisture condensation On image data compatibility On the monitor and lens Charging the battery pack On the internal rechargeable batteryCharging method of the internal rechargeable battery How to Use Precautions/This product Remaining battery indicator Effective use of the battery packCharging time Full charge On battery life Charging the battery packHow to store the battery pack Precautions Memory Stick PRO Duo media Memory cardMemory card Memory Stick Micro mediaPage Precautions/This product Cleaning this product On cleaningCleaning the lens and flash Memory Stick media Cleaning the product surface Cleaning the lensCleaning the flash Cleaning the monitor Recordable time of movies Fine 64GB 6 h On TV color systems Precautions/This product Using this product abroadPlug adaptor Ntsc system PAL-M system On triangulating errorsOther information PAL-N system License Precautions/This product Other informationAvchd format On the restriction of use of GPS on an airplane Trademarks Precautions/This product TrademarksOn GNU GPL/LGPL applied software Page If you have problems You cannot insert the battery pack into the productTroubleshooting Troubleshooting Battery pack and power Power turns off suddenly Remaining battery level indicator shows an incorrect level You cannot record images Battery pack is not chargedRecording takes a long time Zoom does not work Image is out of focusFlash does not work Recording date and time are not displayed on the screen Troubleshooting Shooting still images/moviesClose-up shoot function Macro does not work Date and time are recorded incorrectly Image colors are not correct Aperture value and/or shutter speed flashesDark shadow appears on the image You cannot shoot images continuously Eyes of the subject come out redDots appear and remain on the screen Image is blurred Images cannot be played back Troubleshooting Viewing imagesFlash takes too long to recharge Date and time are not displayed Product is not receiving a GPS signal. DSC-HX60V Image was deleted by mistake Location information has not been recorded. DSC- HX60V You cannot find the wireless access point to be connectedTroubleshooting Wi-Fi WPS Push does not work Send to Computer is canceled halfway You cannot send movies to a smartphone Computer does not recognize this product Troubleshooting ComputersYou cannot use One-Touch connection NFC You cannot import images Formatted the memory card by mistake Troubleshooting Memory cardsTroubleshooting Printing Images are printed with both edges cut off Lens gets fogged Troubleshooting OthersYou cannot print images with the date Others Clock Set screen appears when you turn on the product Product becomes warm when you use it for a long timeProduct does not work properly C13 Self-diagnosis displayC32 C95 E61 E62 E91 Unable to use memory card. Format? Memory Card ErrorSet Area/Date/Time Unable to read memory card. Reinsert memory card Situations this product has difficulty handling Image DataBase File errorSystem Error Camera Error. Turn power off then on Unable to magnify Unable to rotate image