[228] Troubleshooting

Troubleshooting

Computers

The image and sound are interrupted by noise when viewing a movie on a computer.

You are playing back the movie directly from the memory card. Import the movie to your computer using PlayMemories Home and play it back.

[229] Troubleshooting

Troubleshooting

Computers

Images exported from a computer cannot be viewed on this product.

Use PlayMemories Home to copy images that are stored on a computer onto a memory card inserted into this product and view them on this product.

[230] Troubleshooting

Troubleshooting

Memory cards

Formatted the memory card by mistake.

All the data on the memory card is deleted by formatting. You cannot restore the data.

[231] Troubleshooting

Troubleshooting

Printing

Images are printed with both edges cut off.

Depending on your printer, the left, right, top, and bottom edges of the image may be cut off. Especially when you print an image shot with [Aspect Ratio] set to [16:9], the lateral end of the image may be cut off.

When printing images using your printer, cancel the trimming or borderless settings of the printer. Consult the printer manufacturer as to whether the printer provides these functions or not.

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Sony DSC-HX60V Formatted the memory card by mistake, Images are printed with both edges cut off, Troubleshooting Printing