[225] Troubleshooting
Troubleshooting
You cannot use One-Touch connection (NFC).
Place the 
(N mark) on the smartphone and the 
(N mark) on the product as close together as possible. If there is no response, move the smartphone a few millimeters or move the smartphone away from this product, wait more than 10 seconds, and then touch them together again.
[Airplane Mode] is set to [On]. Set [Airplane Mode] to [Off].
Check whether the NFC function is activated on your smartphone. For details, refer to the instruction manual of the smartphone.
Do not place any metal objects other than a smartphone near the 
(N mark). Do not contact two or more smartphones to this product at the same time.
If another
[226] Troubleshooting
Troubleshooting
Computers
The computer does not recognize this product.
Set [USB Connection] to [Mass Storage].
Use the micro USB cable (supplied) to connect the devices. Disconnect the USB cable, and connect it again firmly.
Disconnect all equipment other than this product, the keyboard and the mouse from the USB terminals of your computer.
Connect this product directly to your computer without passing through a USB hub or other device.
If you set [USB Power Supply] to [Off], the computer may be able to recognize this product.
[227] Troubleshooting |
| Troubleshooting |
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You cannot import images.
Computers
Connect this product and your computer correctly making a USB connection.
When you shoot images with a memory card formatted by a computer, you may not be able to import the images to a computer. Shoot using a memory card formatted by this product.
