LOREX Technology SG19LD800 Series, SG17LD800 Series Troubleshooting, Problem, Check

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Troubleshooting

Troubleshooting

When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions. Please refer to the following before calling Lorex Technical Support:

Problem:

Observation System Unit is not receiving power, or is not powering up

Check:

•Confirm that all cables are connected correctly.

•Confirm that the power adapter is securely connected to the back of the unit.

•Confirm that there is power at the outlet:

z

z

Connecting the power cable to another outlet

Test the outlet with another plugged device (such as an electric calculator or phone charger)

•If the unit is connected through a power bar or surge protector, try bypassing the bar and connecting the power directly to the wall outlet.

•Confirm that the unit is powered on (LED indicators on the front should be ON).

Problem:

Observation System is not responding when any of the buttons are pushed or does not come out of STANDBY MODE when the front POWER button is pressed.

Check:

•Turn the master power OFF by holding down the POWER switch for 6 seconds. The LED indicators should be OFF.

•Wait for 1 minute - Press and hold the POWER button to turn the unit ON.

•The unit will make an audible alert when powered back on

•If the unit still fails to respond, remove the power cable from the back of the system. Wait for 5 minutes, and reconnect the power cable. Turn the unit back on.

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Contents LCD Monitor / 8 Channel DVR Combo Page Installation Important SafeguardsService General Precautions General PrecautionsLCD/DVR Combo Features Table of Contents Hard Drive Replacement Appendix #8 Cameras with Getting StartedCAM Front PanelFront Panel Return Button Front Panel Rear Panel Rear Panel Power Button Remote ControlCamera Lens Microphone MC7520 CamerasCamera Stand Installation Camera InstallationInstallation Warnings Connecting Cameras Individual Camera Display Display ModesInitial Loading Sequence Network Indicators Network Connectivity IndicatorDisplay Modes Single Channel Quad 4 ChannelCovert Camera Mode Zoom ModeCamera Volume Display Mode Camera with Audio Volume AdjustPTZ Control Screen Focus Control Screen PTZ Pan/Tilt/Zoom & Focus ControlsMonitor Display Shutoff System Power OffSystem Shutoff System Shutdown PromptSearch By Time Search ModePlayback and Navigation Controls Search By EventMenu Navigation Controls & Tips Active Option IndicatorMenu Navigation Controls Virtual Keyboard ControlSystem Setup Controls Menu Transparency Sets the Menu Transparency between 0 no Display MenuOSD Onscreen Display Motion Sensor Display Turns MonitorSequence Sequence Setup Mode Main Display OFF Turns the Main SPOT-OUTScreensaver Camera Title Camera MenuContrast, Tint and Color for individual Color SetupPTZ Setup Selected Area is shaded in Grey PTZ PropertiesMotion Sensor Buzzer Sound MenuSound DATE/TIME System MenuUser Management Controls for System Management System specificDhcp Server i.e. The local Router NetworkMail Setup ADD User Screen User ManagementSystem Information Screen System ManagementFirmware Update System Data Factory DefaultsControl Device Mail Notification Sends and E-Mail Event / SensorHDD Event Alarm OUT Alarm InputBuzzer OUT Email Notification Format Erases all Hard Drive data Disk ManagementRecording Menu Options Recording Menu ControlsRecording Operations Switching Between Simple and Advanced ModesCamera Specific Settings Navigate Simple Recording ModeContinuous / Motion Parameter Mode Advanced Recording ModeContinuous / Motion Setup Continuous / Motion Schedule Mode Alarm Parameter Mode Alarm Setup ModeNone Alarm Alarm Schedule ModeArchiving Options ArchivingError Messages Network Connectivity Overview IP Address MAC Address IP & MAC AddressFinding Your External IP Address Navigate to http//DDNS.strategicvista.net Setting Up Your Ddns AccountDns1.strategicvista.net User Name Domain Name PasswordInternet Internal Network Router Port ForwardingRouter Computer Ddns Setup Ddns SetupCheck TroubleshootingProblem Image on the Observation System is too dark or too bright Display Specifications Observation System Specifications Appendix #1Audio Specifications Storage SpecificationsRecording Specifications Alarm SpecificationsSystem Specifications Network SpecificationsMC7520 Camera Specifications Appendix #2 Lorex Client Software Requirements Appendix #3 Not Included Connecting a Slave Spot-Out Monitor Appendix #4Ground Connecting Motion / Alarm Device Appendix #5Installing a Sensor Installing a PTZ RS-45 Type PTZ Camera Connecting PTZ Cameras Appendix #6Installing a PTZ RS-232 Type PTZ Camera PTZ Camera Not Included1/4 CCD Cameras Full Connectivity Diagram Appendix #7Connecting the IDE Cable Hard Drive Replacement Appendix #8Setting the New Drive to Master New Hard Drive Format Using the Storage Calculator Appendix #9 Navigating within the System Menu Connecting and Mounting CamerasMenu Navigation Controls Changing the Date and Time Formatting the Hard Drive Camera Setup Main Display OFF Turns the Main Display Screen ON/OFF/TIMED Screen Saver SettingsBacking up your System Configurations Page How do I playback Previously Recorded Data? Appendix #12 Search By Event How do I set the Auto-Recording to OFF? Appendix #13 Setting An Individual Time BlockSetting Multiple Time Blocks What do you need? Setting up Remote Viewing Appendix #14Network Setup / Remote Access Overview Web Finding Your External IP Address System IP & MAC AddressNetwork Setting Up Your Ddns Account User Name Domain Name Password Network Router Port Forwarding System Ddns Setup Adding a Group Lorex NetViewer Software Connection ManagerPassword Camera Assign Set ADD Button Adds Lorex NetViewer Software Remote Connection Cameras Cable Optional AccessoriesIt’s all on the web

SG19LD800 Series, SG17LD800 Series specifications

LOREX Technology has made a significant impact in the surveillance industry with its SG17LD800 and SG19LD800 series, known for offering advanced features, innovative technologies, and exemplary performance. These security cameras are designed to meet diverse surveillance needs, whether for home security, retail monitoring, or industrial applications.

The SG17LD800 series features 8MP resolution, providing crystal-clear, high-definition video that captures fine details even in low-light conditions. The cameras utilize advanced infrared night vision capabilities that allow for visibility up to 130 feet in complete darkness, ensuring 24/7 surveillance continuity. This is particularly important for monitoring perimeters or large outdoor spaces where lighting may be limited.

On the other hand, the SG19LD800 series enhances this with features like superior H.265 compression technology, which reduces the required bandwidth and storage without sacrificing quality. This allows users to store more footage efficiently, making it an economical choice for long-term surveillance needs. Both series come equipped with wireless connectivity options, enabling easy installation and flexibility in camera placement, reducing the hassle of running cables across large areas.

Another noteworthy characteristic of both series is their weather-resistant design, which means they can endure various environmental conditions. This makes them suitable not just for indoor use but also for outdoor installations, where exposure to rain and dust is a concern. The durable housing ensures longevity and reliable performance, offering a solid return on investment for users.

Additionally, LOREX has integrated smart motion detection technology in both series, which allows users to receive real-time alerts when movement is detected. This feature greatly enhances security, as it minimizes the chances of missing critical events. Users can also customize detection zones, reducing false alarms triggered by irrelevant movement, such as passing cars or animals.

Natural user interfaces and mobile compatibility ensure that users can easily access their camera feeds anywhere and anytime. The associated mobile app connects seamlessly with both the SG17LD800 and SG19LD800 series, providing an intuitive platform for monitoring live feeds, reviewing recordings, or adjusting camera settings.

In summary, the LOREX Technology SG17LD800 and SG19LD800 series represent a blend of high-definition video capability, advanced compression methods, robust durability, and smart technologies. These features make them ideal for anyone looking to enhance their security setup with reliable, high-performing surveillance solutions. Whether for commercial or personal use, these series are designed to deliver peace of mind and thorough monitoring in an ever-evolving security landscape.
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