Troubleshooting
Troubleshooting
When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions. Please refer to the following before calling your DVR dealer
Problem:
DVR Unit is not receiving power, or is not powering up
•Confirm that all cables are connected correctly
•Confirm that the ON/OFF switch on the rear of the unit (beside the power cable connection) is ON
•Confirm that there is power at the outlet:
zConnecting the power cable to another outlet
zTest the outlet with another plugged device (such as an electric calculator or phone charger)
•If the unit is connected through a power bar or surge protector, try bypassing the bar and connecting the power directly to the wall outlet
Problem:
DVR is not responding when any of the buttons are pushed
•Turn the master power switch OFF using the switch on the rear of the unit (beside the power cable connection):
z Press the switch to the OFF position (O)
zWait for 1 minute - all LED light indicators on the front of the unit will be off
zPress the switch to the ON position (I)
The unit will make an audible alert when powered back on, and the screen should display the loading diagnostic messages
Problem:
There is no picture appearing on a Channel / Camera is not displaying (OR) The image on the DVR does appears, but does not have sound
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