Troubleshooting
9. Troubleshooting
Please refer to the following information if your iCEBOX is not functioning properly:
The iCEBOX doesn’t work at all • | Make sure the power cord is plugged in. |
• | Make sure the power outlet is working properly. |
There’s no dial tone when attempting to connect to the Internet.
•Make sure the phone line is connected firmly into the back panel of the unit.
•Make sure the phone line has a dial tone by connecting a different phone to the line. If there is no dial tone on the phone, the problem is in your wiring or local service. In that case, contact your local telephone company.
The tray won’t open/close | • Make sure the power is on. | |
when EJECT or DVD button is | • Make sure the disc is inserted correctly. | |
pressed. | ||
• The disc may be dirty or scratched. | ||
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Hand icon appears on screen. | • The selected function is not supported on the disc | |
| being played. | |
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Disc ejects automatically or | • The disc may be damaged or dirty. | |
will not play | • The disc is not placed correctly in the tray. | |
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| • The disc is upside down in the tray. | |
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The unit does not respond to | • Replace the remote control batteries. | |
remote control input. | • Or, if the batteries were recently replaced verify that | |
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| they are inserted correctly. |
The unit does not respond to keyboard input.
•Replace the keyboard batteries.
•Or, if the batteries were recently replaced verify that they are inserted correctly.
Unit freezes (does not respond | • Turn the unit off and unplug it for a few seconds. |
to remote control or keyboard | Plug it back in and turn it on. |
input) |
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34 | ©iCEBOX, LLC, September 2001 |