Other Information
Issues | Solutions and Explanations |
Image Retention (Burn In) Issue. | • To minimize the possibility of screen burn, this unit is equipped with screen burn reduction technology. |
| Pixel Shift technology enables you to set picture movement up/down (Vertical Line) and side to side |
| (Horizontal Dot). |
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The cable/set top box remote control | • Program the Cable/Set remote control to operate the TV. Refer to the Cable/Set user manual for the |
doesn’t turn the TV on or off, or adjust the | SAMSUNG TV code. |
volume. |
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Caption on TV menu is greyed out. | • Caption can not be selected in the TV menu when connected via HDMI or Component (p. 20). |
| • Caption must be activated on the external device (p. 20). |
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A “Mode Not Supported” message | • Check the supported resolution of the TV, and adjust the external device’s output resolution |
appears. | accordingly. Refer to the resolution settings on page 10 of this manual. |
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There is a plastic smell from the TV. | • This smell is normal and will dissipate over time. |
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The TV Signal Strength is unavailable in | • This function is only available with digital channels from an Antenna / RF/Coax connection (p. 21). |
the Self Diagnostic Test menu. |
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The TV is tilted to the side. | • Remove the base stand from the TV and reassemble it. |
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The channel menu is greyed out | • The Channel menu is only available when the TV source is selected. |
(unavailable). |
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Your settings are lost after 30 minutes or | • If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change |
every time the TV is turned off. | the settings from Store Demo mode to Home Use mode in the Plug & Play procedure. Press the |
| SOURCE button to select TV mode, and go to MENU → Setup → Plug & Play → ENTERE(p. 8). |
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You have intermittent loss of audio or | • Check the cable connections and reconnect them. |
video. | • Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are |
| flexible enough for long term use. If mounting the TV to a wall, we recommend using cables with 90 |
| degree connectors. |
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You see small particles when you look | • This is part of the product’s design and is not a defect. |
closely at the edge of the frame of the TV. |
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POP (TV’s internal banner ad) appears on | • Select Home Use under Plug & Play mode. For details, refer to Plug & Play Feature (p. 8). |
the screen. |
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✎✎Some of above pictures and functions are available at specific models only.
¦¦ License
TruSurround HD, SRS and 
symbol are trademarks of SRS Labs, Inc. TruSurround HD technology is incorporated under license from SRS Labs, Inc.
Manufactured under license from Dolby Laboratories. Dolby and the
Open Source License Notice
In the case of using open source software, Open Source Licenses are available on the product menu.