PROBLEM
POSSIBLE CAUSE
WHAT TO DO
| Tuned to an SD channel | Tune to an HD channel. | |
TV picture not HD |
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TV not capable of HD | Connect the receiver to an | ||
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| TV connected by SCART | Connect the TV with the HDMI lead. | |
| Receiver in standby | Switch on the receiver. | |
No response with remote | Remote control not aimed at the | Aim the remote control at the receiver. | |
receiver correctly | |||
control |
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Remote sensor on the front of the receiver is | Check for obstructions in front of the receiver. | ||
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Receiver switches off after | Auto Standby is on | Turn off the Auto Standby in the Time menu. | |
3 Hrs | |||
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| Wrong channel number used | Choose the channel from Channel List. | |
Cannot view a channel |
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Channel locked | Enter the PIN. If you have forgotten the PIN, phone the | ||
| helpline on 020 8450 0005. | ||
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No information for a channel | Information on the channel not downloaded | Wait for the download. | |
in the programme guide | You are on a | Select a freesat channel. | |
No digital text or interactive | Services not available on chosen channel | Switch to a channel broadcasting interactive services. | |
services | |||
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No BBC iPlayer | No connection to Internet | Check broadband connection and network | |
configuration in system menu. | |||
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| No connection to recorder | Install a SCART lead from the receiver to the recorder. | |
Can’t record a channel |
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Wrong recorder input selected | Select recorder’s SCART input (see your recorder’s | ||
| manual for guidance). | ||
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