Southwestern Bell FA970B owner manual Answers to Commonly Asked Questions, Customer Information

IMPORTANT

Remote message retrieval will not work when calling from a rotary or push button pulse dialing phone, unless a tone generator is used.

Also, some touch tone phones only output tones for a fraction of a second. If you experience difficulty with remote operation, try another phone, or use a separate tone generator.

ANSWERS TO COMMONLY ASKED QUESTIONS

Section One-General

Q. My answering machine won’t work.What do I do?

A.You may need to reset your machine. Refer to the “To Reset” section on page 13. If that doesn’t work, call the Toll Free Help line at 1-800-366-0937 Monday - Friday 8:30 AM - 9:00 PM and Saturday 8:30AM - 12:30 PM (EST).

Q.Why are the message LED indicators flashing?

A.Refer to the “LED Indications” section on page 7.

Q.Can my unit be left on for a long period of time?

A.Your unit is designed to be on 24 hours a day.

Q.My AC Adaptor feels warm to the touch. Is this normal?

A.It is characteristic of your AC Adaptor to feel slightly warm. There is no need to be alarmed.

Q.Will my unit operate in a very cold or hot environment?

A.Your unit is designed to perform most efficiently at room temperature. However, it can be used in environments ranging from 50° to 120° Fahrenheit.

Q.How do I know my machine is set to answer calls?

A.When the message LEDs are lit solid or flash your unit is ready to answer calls. After most modes of operation (such as after recording your greeting) the unit will automatically switch to the Answer ON mode.

Q.What is the maximum length of incoming messages I can record on my unit?

A.Incoming message recording time is up to 60 seconds.

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Section Two-Outgoing Greeting

Q. The first portion of my greeting will not record. Why?

A. After you press and hold the GREETING button, do not begin speaking until after you hear the beep.This signals you to begin your greeting.

Q. When I try to record a new greeting, the pre- recorded greeting plays back.Why?

A. Pressing the GREETING button for less than 2 seconds will playback the current greeting.

To record the new greeting, you must hold down the GREETING button for more than 2 seconds. Release the button when you are finished recording.

Q. What is the maximum length of the greeting I can record on my unit?

A. Your greeting recording time is up to 30 seconds.

Q. When I re-recorded a new greeting and my unit automatically checked the recording, there was no sound.Why?

A. Adjust the volume level. Use the digital VOLUME Control on the right side of the unit to increase the volume.

Q. How do I erase the incoming messages to make room for more?

A.Your FA970B automatically erases old messages that have already been listened to when new ones are recorded (unless you save them with the message save command). (page 11)

Q.Are my messages automatically saved?

A.No, you must follow the Save procedures (page 11) to save your messages. New messages will replace old messages unless you follow the Save procedure.

Section Three-Remote Operation

Q. I am checking my messages remotely from a touch tone telephone, but my unit will not play back my messages.Why?

A.Although the telephone you are using is a push-button telephone, it is possible that the telephone line over which you are calling is not a standard touch tone line.Try calling your unit from a different location (i.e., a pay telephone).

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Q. Does my unit have to be connected to a touch- tone telephone for remote operation to work?

A. No, it is not necessary. However, to retrieve your recorded messages remotely, you must call from a touch-tone telephone system.

Q. I am calling from a remote phone to check my messages. What will happen if I hang up before all my messages are played back?

A.Your unit will save your messages and reset to answer incoming calls.

Q.What is the range of my remote feature?

A.Your remote will work from any touch-tone telephone in the world that is compatible to the U.S.A. specifications. In addition, the telephone over which you are calling must not have any unusual or loud background noise, and the phone must be able to produce a tone of at least 2 seconds when you enter your security code.

CUSTOMER INFORMATION

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier of US: SBFAN02BFA970B. If requested, this number must be provided to the telephone company.

The applicable jacks ( i.e. RJ11C ) for this equipment are provided in the packaging with each piece of approved equipment.The jacks are certified by Universal Service Order Codes (USOC).

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug are provided with this product. They are designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not

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