Product Warranty and Return Information

PRODUCT WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment.

Exceptions to this warranty are as noted below:

•Five years on fiber optic products and TW3000 Series unshielded twisted pair transmission products.

•Three years on Spectra® IV products.

•Three years on Genex® Series products (multiplexers, server, and keyboard).

•Three years on Camclosure® and fixed camera models, except the CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models, which have a five-year warranty.

•Three years on PMCL200/300/400 Series LCD monitors.

•Two years on standard motorized or fixed focal length lenses.

•Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series fixed dome products.

•Two years on Spectra III™, Esprit®, ExSite®, and PS20 scanners, including when used in continuous motion applications.

•Two years on Esprit and WW5700 Series window wiper (excluding wiper blades).

•Two years (except lamp and color wheel) on Digital Light Processing (DLP®) displays. The lamp and color wheel will be covered for a period of 90 days. The air filter is not covered under warranty.

•Eighteen months on DX Series digital video recorders, NVR300 Series network video recorders, and Endura™ Series distributed network-based video products.

•One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.

•Six months on all pan and tilts, scanners or preset lenses used in continuous motion applications (that is, preset scan, tour and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis, California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following information:

1.Model and serial number

2.Date of shipment, P.O. number, Sales Order number, or Pelco invoice number

3.Details of the defect or problem

If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS

In order to expedite parts returned to the factory for repair or credit, please call the factory at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair).

All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid. Ship to the appropriate address below.

If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:

Service Department

Pelco

3500 Pelco Way

Clovis, CA 93612-5699

If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are instructed to return goods to the USA, you may do one of the following:

If the goods are to be sent by a COURIER SERVICE, send the goods to:

Pelco

3500 Pelco Way

Clovis, CA 93612-5699 USA

If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:

Pelco c/o Expeditors 473 Eccles Avenue

South San Francisco, CA 94080 USA Phone: 650-737-1700

Fax: 650-737-0933

REVISION HISTORY

Manual #	Date	Comments
C2676M	9/07	Original version.

Pelco, the Pelco logo, Camclosure, Esprit, ExSite, Genex, Legacy, and Spectra are registered trademarks of Pelco.	©Copyright 2007, Pelco.
Endura and Spectra III are trademarks of Pelco.	All rights reserved.
DLP is a registered trademark of Texas Instruments, Inc.

DX4500 specifications

The Pelco DX4500 is a robust digital video recorder (DVR) designed for a variety of security and surveillance applications. Renowned for its reliability and versatile functionalities, the DX4500 offers a compelling solution for both small and large-scale environments, making it a popular choice among security professionals.

One of the defining features of the DX4500 is its multi-channel recording capability. The device supports up to 16 channels, allowing for simultaneous recording and monitoring from multiple security cameras. This feature is critical for comprehensive surveillance systems, providing users with a unified platform to manage video feeds from various locations.

In terms of storage, the DX4500 is equipped with a high-capacity hard drive that enables extensive recording times. The DVR utilizes advanced data compression technology, such as H.264 encoding, which optimizes storage efficiency while maintaining impressive video quality. This enables users to store significant amounts of footage without the need for frequent data management, making it ideal for long-term surveillance needs.

User interface and remote access are also key highlights of the Pelco DX4500. The system is designed with an intuitive interface that simplifies the navigation process, allowing users to easily access recorded footage and manage settings. Additionally, the DVR supports network capabilities, enabling remote viewing through PCs and mobile devices. This feature empowers users to monitor their premises from virtually anywhere, enhancing situational awareness and response times.

Another important characteristic of the DX4500 is its compatibility with a wide range of Pelco cameras and third-party surveillance systems. This interoperability ensures that businesses can customize their surveillance solution to meet specific security requirements. Furthermore, the DVR supports advanced features such as motion detection, alert notifications, and event tagging, adding layers of intelligence to security monitoring.

Moreover, the resilience of the DX4500 is noteworthy. Designed to operate in diverse conditions, it provides a reliable solution in environments where consistent performance is critical. With robust security features, such as password protection and user access levels, the DX4500 ensures that sensitive footage remains secure.

In summary, the Pelco DX4500 is a feature-rich, reliable DVR that stands out in the security market. Its multi-channel capabilities, advanced recording technologies, user-friendly interface, and compatibility with various camera systems make it an excellent choice for businesses seeking an effective surveillance solution.