GoVideo D640 manual Help, Troubleshooting

5 - Help

Troubleshooting

SYMPTOM

No power.

Player does not start playback when PLAY  is pressed.

Player starts playback but stops immediately.

No picture.

REMEDY

•Insert plug securely into power outlet.

•Push the front panel POWER button off and back on.

•Check power at AC outlet by testing another appliance.

•Condensation has formed. Wait ~1-2 hours to allow player to dry out.

•Player cannot play discs other than DVDs, Audio CDs, MP3 CDs, and Photo CDs.

•Try another disc to check if the unplayable disc is defective.

•Check region code.

•Disc may be dirty and may require cleaning.

•Ensure that disc is installed with label side up.

•Ensure that equipment is connected properly.

•Ensure that video input setting for TV is set correctly.

•Check if external equipment is on.

•Select same channel and source on TV as on player.

•Push the front panel POWER button off and back on.

No sound.	• Ensure that equipment is connected properly.
	• If using a HiFi amplifi er, try another audio source.
	• Check Volume adjustment on the player and the external equipment.
	• Check the MUTE button on the player and the TV.
	• No sound will be heard during pause, fast forward or reverse.
Distorted sound.	• Ensure that the audio input settings for your TV and stereo system are correct.
No audio from Digital	•	Check digital connections.
Output.	• Check Audio Setup menu to make sure that “SPDIF/RAW” or “SPDIF/PCM” is
		selected.
	• Check if the audio format of the selected audio language matches your receiver
		capabilities.
Distorted picture.	• Check disc for fi ngerprints and clean with a soft cloth, wiping from center to
		edge.
	• Sometimes a small amount of picture distortion may appear. This is not a
		malfunction.
Completely distorted	•	Disc format does not match TV format (PAL/NTSC). Check “TV System” setup.
picture or no color in
picture.
Picture distorted during	• Picture will be somewhat distorted at times. This is normal.
forward or reverse scan.
No forward or reverse	• Some discs may have sections which prohibit Forward/Reverse Scan.
scan playback.
No 4:3 (16:9) picture.	• Choose the correct “TV Type” setting in the Setup menu.
Remote control does not	• Make sure the batteries are installed with the correct polarities (+ and –).
function.	• Batteries are dead. Replace with new ones.
	• Point remote control directly at signal sensor.
	• Operate remote control within 20 feet of signal sensor.
	• Remove obstacles between remote control and signal sensor.
DVD player and	• Power unit off and on. Alternatively, turn off unit, unplug power cable and plug it
remote control keys not		back in. (Player may not be operating properly due to lightning, static electricity
functioning.		or some other external factor.)
Playback does not start	• Parental Control function may be set. Confi rm the “Rating” setup.
when Title is selected.
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