Go-Video DP8440, DP7040 manual Troubleshooting, Symptom Remedy

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Troubleshooting

Before requesting service for the portable DVD player, check the chart below for a possible cause of the problem you are experiencing. Some simple checkups or a minor adjustment on your part may eliminate the problem and restore proper operation.•

SYMPTOM

REMEDY

No power.

• Insert AC adapter plug securely into power outlet.

 

Check Power button.

 

Check power at AC outlet by testing another appliance.

Player does not start playback when PLAY is pressed.

Condensation has formed: wait ~1-2 hours to allow player to dry out.

Player cannot play discs other than DVDs, Audio CDs, MP3 CDs, and Photo CDs.

Check if disc is defective by trying another disc.

Check region (local) code.

Player starts playback but

Disc may be dirty and may require cleaning.

stops immediately.

Ensure that disc is installed with label side up.

No picture.

Make sure the AV Out/AV In switch is set to AV OUT.

 

• Ensure that equipment is connected properly.

 

• Ensure that input setting for TV is set correctly.

 

• Check if external equipment is on.

 

• Select same channel and source on TV as on player.

 

• Check if LCD is on.

No sound.

Ensure that equipment is connected properly.

 

• If using a HiFi amplifi er, try another audio source.

 

Check Volume adjustment.

Distorted sound.

Ensure that input settings for your TV and stereo system are correct.

 

• No sound is heard during Pause mode.

No audio from Digital

Check digital connections.

Output.

Check Audio Setup menu to make sure that “SPDIF/RAW” or “SPDIF/PCM” is selected.

 

• Check if the audio format of the selected audio language matches your receiver

 

 

capabilities.

Distorted picture.

Check disc for fi ngerprints and clean with a soft cloth, wiping from center to edge.

 

• Sometimes a small amount of picture distortion may appear. This is not a malfunction.

Completely distorted picture

Disc format does not match TV format (PAL/NTSC).

or no color in picture.

 

 

Picture distorted during

Picture will be somewhat distorted at times. This is normal.

forward or reverse scan.

 

 

No forward or reverse scan

Some discs may have sections which prohibit Forward/Reverse Scan.

playback.

 

 

No 4:3 (16:9) picture.

Choose the correct “TV Type” setting in the Setup menu.

Remote control does not

Make sure battery is installed with correct polarities (+ and –).

function.

Battery is depleted: replace with new one.

 

• Point remote control at signal sensor.

 

• Operate remote control within 20 feet of signal sensor.

 

• Remove obstacles between remote control and signal sensor.

DVD player and remote

Power unit off and on. Alternatively, turn off unit, unplug power cable and plug it back in.

control keys not functioning.

 

(Player may not be operating properly due to lightning, static electricity or some other

 

 

external factor.)

Playback does not start

Parental Control function may be set. Confi rm the “Parental Ctrl” setup.

when Title is selected.

 

 

Audio sound track and/or

If audio sound track and/or subtitle language are not available on the disc, language

subtitle language not

 

selected in Setup menu will not be seen/heard.

selected.

 

 

No subtitles.

Alternative audio sound track (or subtitle) languages cannot be selected.

Subtitles not available on all discs.

Subtitles are available but turned off. Press Subtitle to display the subtitles.

Only one language is available.

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Contents Page Table of Contents FCC and Safety Information Macrovision NoticeRegion Codes Important Safety Instructions Close Disc Tray Press here to close the disc tray Player OverviewFront View Open Disc Tray Opens the disc trayOther Views Front Left Side Right SideRemote Control Inserting Remote Control BatteriesQuick Start Charging the Battery Pack Directly Battery Pack OverviewCharging the Battery Pack Removing the Battery PackEnhanced Video Connections ConnectionsBasic TV Connections Video ConnectionsAnalog Audio Connections Enhanced Audio ConnectionsExternal Device Connections Digital Audio ConnectionsBasic DVD Playback DVD PlaybackBefore You Begin Viewing Disc MenusSkip Next/Previous Forward/Reverse ScanRepeat PauseAudio Special DVD FeaturesDisplaying Scene Information SubtitlesTitle AngleMute Disc MenuOther Disc Playback Playing Audio CDsPlaying Kodak Picture CDs Playback ModesFile Manager Mode Playing Jpeg Picture CDsBrowsing Directories Playing MP3 CDsPlaying CDs with MP3 and Jpeg files Programming MP3 CDsLanguage Setup On Screen Display OSD LanguageDisc Menu Language Audio Language DVD Subtitle Language DVDScreen Saver Screen/TV Tuner SetupTV Type TV SystemPress  /  to select the appropriate Country setting Video OutputCountry Digital Audio Output DVD Audio SetupPress  /  to select your preferred Digital Out setting Press  /  to select Digital Out, then pressPress  /  to select Password, then press Custom SetupChange Password DVD Parental Control DVDRestore Defaults Angle Mark DVDLCD Setup Using the Antenna Using the Optional DPT100 TunerConnecting the Tuner Using the RF AdapterFreq Fine Tuning ChannelsSearching for Channels Auto searchTroubleshooting Symptom RemedyDisc Handling & Maintenance Troubleshooting the Optional TunerParts & Accessories Included AccessoriesLimited Warranty