Logitech 1100 user manual Troubleshooting problems with your Harmony

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Troubleshooting problems with your Harmony 1100

In this section, you’ll ﬁnd some commonly reported issues and the suggested solutions. These solutions may help you ﬁx problems you’re experiencing. If you still cannot ﬁx the problem, refer to Getting help with your Harmony 1100.

The TV doesn’t turn on when starting an Activity, but using the Help button on the remote ﬁxes the issue.

•Try increasing the Inter-Device Delay for your television. Sometimes commands are sent too close together for different devices and need to be spaced out more.

The TV doesn’t go to the right input when starting Activities.

•Using the Harmony Remote Software, check your Activity to ensure the Activity is set up to use the correct input your TV needs to

be set on to get a picture. Next, check that the inputs are in the correct order for the Harmony 1100 to know how to cycle through each input. If you’re still experiencing trouble, try raising the Inter- Device and Input Delays for your TV.

When pressing buttons in an Activity, the remote sends the command twice.

•Try lowering the repeats for the device that is receiving the command. You can do this by using the troubleshoot option in the Harmony Remote Software.

When you try to add a new TV to your account, you get a message informing you that you haven’t entered the correct model number.

•The model number for most devices can be found on the front of the device. If it isn’t there, it can be found on a label on the back or bottom of the device. The model number shouldn’t be confused with the serial number or the model number of the device’s remote control, as many different devices by a manufacturer can share the same remote.

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Contents Version Contents Figuring out which inputs your system uses Page Introduction Buttons on your Harmony Navigation icons Activities Commands common to your ActivityFavorite Channels DevicesAB C Status iconsSwitching between Activities Selecting an ActivityTurning off your devices Using the Help button Controlling your devices individually Charging your remoteGathering your device information Setting up your Harmony 1100 for the ﬁrst timeOverview of the setup process Locating manufacturer and model number on your devicesConnecting your Harmony 1100 to your computer Click Create New AccountSetting up the devices you want to control Setting up Activities for your HarmonyAdding new devices at a later time Updating the remote Testing your setup Testing your setup -- Starting an ActivityTesting your setup -- Switching between Activities Renaming an Activity Changing your setupAdding and changing your Activities Adding and changing your devicesAdding an extra device passthrough to an Activity Controlling the Remote Assistant Select the Remote Settings tab Click Display SettingsCustomizing the on-remote help Smart HelpPage Select Set up Favorite Channels Click Re-order ActivitiesFavorite channel icons Click Customize ButtonsClick the Remote Settings tab Click Set Up a Slideshow Naming buttons that appear on the remote’s screenSelect Remote Settings Select Backlight Changing the backlight settingsSetting a background Select the Remote Settings tab Select Set a backgroundAdding additional features to your Harmony Naming a new command your remote learnedNaming conventions Inter-Key Delay Types of delays or speed settingsPower On Delay Input DelaySelect Adjust the delays speed settings Adjusting the delay between IR commands speed settingsInter-Device Delay RepeatsTesting your remote settings after a remote upgrade Maintaining your HarmonyTroubleshooting problems with your Harmony TV doesn’t go to the right input when starting ActivitiesPage Option 1 One source button Option 2 Several source buttonsTurn on all your devices Option 3 Select the input from an on-screen menuOption 4 Select the source from a list Watch the TV Listen to the soundRF Wireless Extender Lights on the RF Wireless ExtenderSetting up the RF Wireless Extender Click the Remote Settings tab Click Manage RemotesControlling a device with the RF Wireless Extender Controlling a device with the Harmony remoteInstalling the RF Wireless Extender Using the EmittersFinding where to place the emitters Attaching the emitters Adding additional RF Wireless Extenders Removing the RF Wireless Extender from your networkClick Remote Settings Click Manage Remotes Contacting Customer Support Getting help with your online setupGetting help with your Harmony remote Finding answers to questionsUsing the On-Remote Help Logitech’s Harmony Remote user forumsAppendix a Device Information Appendix B Glossary Passthrough Personal Video Recorder PVR Stereo receiver Tuner Power strip Appendix C Product Speciﬁcation

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