Logitech 1100 user manual Getting help with your Harmony remote, Contacting Customer Support

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Getting help with your Harmony remote

Contacting Customer Support

If you’re experiencing problems and can’t find the solution, our courteous and expert professionals can assist!

From your home page, click the More Help button located in the Tip Center and then select the Contact Us tab.

Finding answers to questions

You can access our online help to search for topics or Frequently Asked Questions (FAQs).

From your home page, click the More Help button located in the Tip Center.

Getting help with your online setup

You have access to several online features that help guide you through the online setup and customization of your Harmony remote:

Harmony Remote

Provides instructional help to guide you through a series of

Software

question-and-answer steps to accomplish a task.

 

 

FAQs (Frequently

A searchable list of customer questions with answers provided by

Asked Questions)

the Harmony 1100 support center.

More Help button

Provides specific online help for the page you’re on.

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Contents Version Contents Figuring out which inputs your system uses Page Introduction Buttons on your Harmony Navigation icons Favorite Channels Commands common to your ActivityActivities DevicesStatus icons AB CTurning off your devices Switching between ActivitiesSelecting an Activity Using the Help button Charging your remote Controlling your devices individuallyOverview of the setup process Setting up your Harmony 1100 for the first timeGathering your device information Locating manufacturer and model number on your devicesClick Create New Account Connecting your Harmony 1100 to your computerAdding new devices at a later time Setting up the devices you want to controlSetting up Activities for your Harmony Updating the remote Testing your setup -- Switching between Activities Testing your setupTesting your setup -- Starting an Activity Adding and changing your Activities Changing your setupRenaming an Activity Adding and changing your devicesAdding an extra device passthrough to an Activity Customizing the on-remote help Select the Remote Settings tab Click Display SettingsControlling the Remote Assistant Smart HelpPage Click Re-order Activities Select Set up Favorite ChannelsClick Customize Buttons Favorite channel iconsNaming buttons that appear on the remote’s screen Click the Remote Settings tab Click Set Up a SlideshowSetting a background Changing the backlight settingsSelect Remote Settings Select Backlight Select the Remote Settings tab Select Set a backgroundNaming conventions Adding additional features to your HarmonyNaming a new command your remote learned Power On Delay Types of delays or speed settingsInter-Key Delay Input DelayInter-Device Delay Adjusting the delay between IR commands speed settingsSelect Adjust the delays speed settings RepeatsMaintaining your Harmony Testing your remote settings after a remote upgradeTV doesn’t go to the right input when starting Activities Troubleshooting problems with your HarmonyPage Option 2 Several source buttons Option 1 One source buttonOption 4 Select the source from a list Turn on all your devicesOption 3 Select the input from an on-screen menu Listen to the sound Watch the TVLights on the RF Wireless Extender RF Wireless ExtenderClick the Remote Settings tab Click Manage Remotes Setting up the RF Wireless ExtenderControlling a device with the Harmony remote Controlling a device with the RF Wireless Extender Finding where to place the emitters Installing the RF Wireless Extender Using the Emitters Attaching the emitters Click Remote Settings Click Manage Remotes Adding additional RF Wireless ExtendersRemoving the RF Wireless Extender from your network Getting help with your Harmony remote Getting help with your online setupContacting Customer Support Finding answers to questionsLogitech’s Harmony Remote user forums Using the On-Remote HelpAppendix a Device Information Appendix B Glossary Passthrough Personal Video Recorder PVR Stereo receiver Tuner Power strip Appendix C Product Specification
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