Logitech 1100i user manual Troubleshooting problems with your Harmony

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Troubleshooting problems with your Harmony 1100i

In this section, you’ll find some commonly reported issues and the suggested solutions. These solutions may help you fix problems you’re experiencing. If you still cannot fix the problem, refer to Getting help with your Harmony 1100i.

The TV doesn’t turn on when starting an Activity, but using the Help button on the remote fixes the issue.

•Try increasing the Inter-Device Delay for your television. Sometimes commands are sent too close together for different devices and need to be spaced out more.

The TV doesn’t go to the right input when starting Activities.

•Using the Harmony Remote Software, check your Activity to ensure the Activity is set up to use the correct input your TV needs to

be set on to get a picture. Next, check that the inputs are in the correct order for the Harmony 1100i to know how to cycle through each input. If you’re still experiencing trouble, try raising the Inter- Device and Input Delays for your TV.

When pressing buttons in an Activity, the remote sends the command twice.

•Try lowering the repeats for the device that is receiving the command. You can do this by using the troubleshoot option in the Harmony Remote Software.

When you try to add a new TV to your account, you get a message informing you that you haven’t entered the correct model number.

•The model number for most devices can be found on the front of the device. If it isn’t there, it can be found on a label on the back or bottom of the device. The model number shouldn’t be confused with the serial number or the model number of the device’s remote control, as many different devices by a manufacturer can share the same remote.

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Contents User Manual Contents Figuring out which inputs your system uses Troubleshooting problems with your HarmonyActivities, devices, and inputs How your Harmony 1100i worksButtons on your Harmony Navigation icons What’s on the Harmony 1100i screen Status icons AB CTurning off your devices Switching between ActivitiesSelecting an Activity Using the Help button Charging your remote Controlling your devices individuallyOverview of the setup process Setting up your Harmony 1100i for the first timeGathering your device information Locating manufacturer and model number on your devicesClick Create New Account Connecting your Harmony 1100i to your computerAdding new devices at a later time Setting up the devices you want to controlSetting up Activities for your Harmony Updating the remote Testing your setup -- Switching between Activities Testing your setupTesting your setup -- Starting an Activity Adding and changing your Activities Changing your setupRenaming an Activity Adding and changing your devicesAdding an extra device passthrough to an Activity No picture? No sound? No problemCustomizing the on-remote help Select the Remote Settings tab Click Display SettingsControlling the Remote Assistant Smart HelpPage Click Re-order Activities Select Set up Favorite ChannelsClick Customize Buttons Favorite channel iconsNaming buttons that appear on the remote’s screen Click the Remote Settings tab Click Set Up a SlideshowSetting a background Changing the backlight settingsSelect Remote Settings Select Backlight Select the Remote Settings tab Select Set a backgroundNaming conventions Adding additional features to your HarmonyNaming a new command your remote learned Power On Delay Types of delays or speed settingsInter-Key Delay Input DelayInter-Device Delay Adjusting the delay between IR commands speed settingsSelect Adjust the delays speed settings RepeatsMaintaining your Harmony Testing your remote settings after a remote upgradeTV doesn’t go to the right input when starting Activities Troubleshooting problems with your HarmonyPage Option 2 Several source buttons Option 1 One source buttonOption 4 Select the source from a list Turn on all your devicesOption 3 Select the input from an on-screen menu Listen to the sound Watch the TVGetting help with your Harmony remote Getting help with your online setupContacting Customer Support Finding answers to questionsLogitech’s Harmony Remote user forums Using the On-Remote HelpAppendix a Device Information Appendix B Glossary Receiver Passthrough Personal Video Recorder PVRPre-amplifier Pre-amp Sound Processing Stereo receiver Tuner Power strip Appendix C Product Specification