Logitech 1100i user manual Getting help with your Harmony remote, Contacting Customer Support

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Getting help with your Harmony remote

Contacting Customer Support

If you’re experiencing problems and can’t find the solution, our courteous and expert professionals can assist!

From your home page, click the More Help button located in the Tip Center and then select the Contact Us tab.

Finding answers to questions

You can access our online help to search for topics or Frequently Asked Questions (FAQs).

From your home page, click the More Help button located in the Tip Center.

Getting help with your online setup

You have access to several online features that help guide you through the online setup and customization of your Harmony remote:

Harmony Remote	Provides instructional help to guide you through a series of
Software	question-and-answer steps to accomplish a task.

FAQs (Frequently	A searchable list of customer questions with answers provided by
Asked Questions)	the Harmony 1100i support center.

More Help button	Provides specific online help for the page you’re on.

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Contents User Manual Contents Troubleshooting problems with your Harmony Figuring out which inputs your system usesHow your Harmony 1100i works Activities, devices, and inputsButtons on your Harmony Navigation icons What’s on the Harmony 1100i screen AB C Status iconsSelecting an Activity Switching between ActivitiesTurning off your devices Using the Help button Controlling your devices individually Charging your remoteGathering your device information Setting up your Harmony 1100i for the first timeOverview of the setup process Locating manufacturer and model number on your devicesConnecting your Harmony 1100i to your computer Click Create New AccountSetting up Activities for your Harmony Setting up the devices you want to controlAdding new devices at a later time Updating the remote Testing your setup -- Starting an Activity Testing your setupTesting your setup -- Switching between Activities Renaming an Activity Changing your setupAdding and changing your Activities Adding and changing your devicesNo picture? No sound? No problem Adding an extra device passthrough to an ActivityControlling the Remote Assistant Select the Remote Settings tab Click Display SettingsCustomizing the on-remote help Smart HelpPage Select Set up Favorite Channels Click Re-order ActivitiesFavorite channel icons Click Customize ButtonsClick the Remote Settings tab Click Set Up a Slideshow Naming buttons that appear on the remote’s screenSelect Remote Settings Select Backlight Changing the backlight settingsSetting a background Select the Remote Settings tab Select Set a backgroundNaming a new command your remote learned Adding additional features to your HarmonyNaming conventions Inter-Key Delay Types of delays or speed settingsPower On Delay Input DelaySelect Adjust the delays speed settings Adjusting the delay between IR commands speed settingsInter-Device Delay RepeatsTesting your remote settings after a remote upgrade Maintaining your HarmonyTroubleshooting problems with your Harmony TV doesn’t go to the right input when starting ActivitiesPage Option 1 One source button Option 2 Several source buttonsOption 3 Select the input from an on-screen menu Turn on all your devicesOption 4 Select the source from a list Watch the TV Listen to the soundContacting Customer Support Getting help with your online setupGetting help with your Harmony remote Finding answers to questionsUsing the On-Remote Help Logitech’s Harmony Remote user forumsAppendix a Device Information Appendix B Glossary Pre-amplifier Pre-amp Sound Processing Passthrough Personal Video Recorder PVRReceiver Stereo receiver Tuner Power strip Appendix C Product Specification