TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
SYMPTOM | POSSIBLE CAUSE | SOLUTION | |
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Unit does not turn on | • No AC power | • Check AC power plug and make certain any switched | |
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| outlet is turned on. |
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Disc does not play | • Disc loaded improperly | • Load disc | |
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| it in its proper position. |
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| • Incorrect disc type | • Check to see that disc is CD, |
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| • Invalid Region Code | • Use Region 1 or Open Region (0) disc only. |
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| • Rating is above parental preset | • Enter password to override or change rating settings (see page 18). |
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No picture | • Intermittent connections | • Check all video connections. | |
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| • Wrong input | • Check input selection of TV or receiver. |
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| • Progressive Scan output selected | • Use Progressive Scan mode only with compatible TV. If needed, press the |
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| Progressive Scan/Interlaced Button Hto toggle to the correct mode. |
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| • Video Off feature active | • Press Video Off Button Fto reactivate video circuitry (see page 27). |
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No sound | • Intermittent connections | • Check all audio connections. | |
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| • Incorrect digital audio selection | • Check digital audio settings. |
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| • DVD disc is in fast or slow mode | • There is no audio playback on DVD discs during fast or slow modes. |
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| • Surround receiver not compatible | • Use analog audio outputs. |
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| with 96kHz PCM audio |
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Picture is distorted or jumps during | • | • It is a normal artifact of DVD playback for pictures to jump or show | |
fast forward or reverse play |
| some distortion during rapid play. | |
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Some remote buttons do not operate | • Function not permitted at this time | • With most discs, some functions are not permitted at certain | |
during DVD play; prohibited symbol |
| times (e.g., Track Skip) or at all (e.g., direct audio track selection). | |
appears (see below) |
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The OSD menu is in a foreign language | • Incorrect OSD language | • Change the display language selection (see page 20). | |
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The | symbol appears | • Requested function not available at | • Certain functions may be disabled by the DVD itself during |
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| this time | passages of a disc. |
Picture is displayed in the wrong aspect ratio
•Incorrect match of aspect ratio settings to disc
• Change aspect ratio settings (see page 20).
Remote control inoperative | • Weak batteries | • Change both batteries. |
| • Sensor is blocked | • Clear path to sensor or use optional outboard remote sensor. |
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Disc will not copy to VCR | • Copy protection | • Many DVDs are encoded with copy protection to prevent |
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| copying to VCR. |
Password not accepted. | • Incorrect password being used or |
| password has been forgotten. |
•Stop play of disc. Press and hold the Clear Button 3until the display blinks. This resets the password and all settings to their defaults.