Harman-Kardon DMC 1000 owner manual Troubleshooting Guide, TroubleShooting Guide

Page 32

Troubleshooting Guide

TroubleShooting Guide

Symptom

Possible Cause

Solution

Unit does not turn on

• No AC power

• Check AC power plug and make certain any switched

 

 

 

outlet is turned on.

 

 

 

• Make sure Master Power Switch on rear panel is

 

 

 

turned on to the “1” position.

 

 

 

• If DMC 1000 was in “Full-Off” Power Mode

 

 

 

(Power Indicator dim blue), wait for system to reboot.

 

 

 

Disc does not play

• Disc loaded improperly

• Load disc label-side up; align the disc with the guides and place

 

 

 

it in its proper position.

 

 

• Incorrect disc type

• Check to see that disc is CD, CD-R, CD-RW, VCD, MP3, WMA,

 

 

 

JPEG, DVD-R, DVD-RW, DVD+R, DVD+RW (standard conforming),

 

 

 

or DVD-Video; other types will not play.

 

 

• Invalid Region Code

• Use Region 2 or Open Region (0) disc only.

 

 

• Rating is above parental preset

• Enter password to override or change rating settings.

 

 

 

No picture

• Intermittent connections

• Check all video connections.

 

 

• Wrong input

• Check input selection of TV or receiver.

 

 

• Progressive Scan output selected

• Use Progressive Scan mode only with compatible TV. If needed, press

 

 

 

the Progressive Scan/Interlaced Button L to toggle to the

 

 

 

correct mode.

 

 

• Video Off feature active

• Press Video Off Button Q to reactivate video circuitry (see page 26)

 

 

• HDMI Output A is connected to a

• The HDMI Output A may not be used with video displays that are not

 

 

video display that is not HDCP-compliant.

HDCP-compliant. Unplug the cable and select another audio and video

 

 

 

connection (see pages 13 through 14).

 

 

• HDMI communications need to be reset

• Turn off all HDMI devices (DMC 1000, receiver, TV). Turn on

 

 

 

devices in this order: TV, then receiver, then DMC 1000.

 

 

 

No sound

• Intermittent connections

• Check all audio connections.

 

 

• Incorrect digital audio selection

• Check digital audio settings.

 

 

• DVD disc is in fast or slow mode

• There is no audio playback on DVD discs during fast or slow modes.

 

 

• Surround receiver not compatible

• Use analog audio outputs.

 

 

with 96kHz PCM audio

 

 

 

• Incorrect zone selection

• Use the Zones command in the Main Menu to select the

 

 

 

desired zone for playback.

 

 

• Zone not linked to active zone

• Use the Zones command in the Main Menu to link or unlink

 

 

 

zones to each other.

 

 

• Attempting to use Coaxial or Optical

• The HDMI and other digital audio outputs are not available at

 

 

Digital Audio Output with HDMI

the same time. To use the Coaxial or Optical Digital Audio Outputs,

 

 

Output active

change the HDMI Audio Out setting in the Audio Setup menu to Off.

 

 

 

Picture is distorted or jumps during

MPEG-2 decoding

• It is a normal artifact of DVD playback for pictures to jump or show

fast forward or reverse play

 

some distortion during rapid play.

 

 

• DTS decoding

• Due to the format of DTS recordings, fast-play may overshoot

 

 

 

or undershoot desired place.

 

 

 

Some remote buttons do not operate

• Function not permitted at this time

• With most discs, some functions are not permitted at certain

during DVD play; prohibited symbol

 

times (e.g., Track Skip) or at all (e.g., direct audio track selection).

appears (see below)

 

 

 

 

 

The OSD menu is in a foreign language

• Incorrect OSD language

• Change the display language selection.

 

 

 

 

The

symbol appears

• Requested function not available at

• Certain functions may be disabled by the DVD itself during

 

 

this time

passages of a disc.

 

 

 

Picture is displayed in the

• Incorrect match of aspect ratio settings

• Change aspect ratio settings.

wrong aspect ratio

to disc

 

 

 

 

Remote control inoperative

• Weak batteries

• Change both batteries.

 

 

• Sensor is blocked

• Clear path to sensor or use optional outboard remote sensor.

 

 

 

Disc will not copy to VCR

• Copy protection

• Many DVDs are encoded with copy protection to prevent

 

 

 

copying to VCR.

 

 

 

Password not accepted.

• Incorrect password being used or

• Factory default password “1234” always remains active.

 

 

password has been forgotten.

 

 

 

 

 

32TROUBLESHOOTING GUIDE

Image 32
Contents DMC 1000 Digital Media Center Table of Contents Backlit, Ergonomically Designed Remote Control IntroductionTerminology TerminologyTerminology Features Many convenient featuresHigh quality video High quality digital audioUpgradeability via Internet Packing List Memory Card CompatibilityDMC 1000 will not play the following Card SlotFull-Power Mode bright blue The DMC 1000 operates normally Front Panel ControlsPlay/Pause Navigation Buttons Stop Front Panel Door Open/Close Press this button to open or close the Disc TrayFront Panel Controls Lights when a disc is playing in the normal mode Lights when the disc is pausedSource/Disc Type Indicators Audio Bitstream IndicatorsParental Lock Indicator This indicator B Repeat Info Press for detailed informations on the disc playingRemote Control Functions Light Press to illuminate remote controllerSKIP/STEP Previous Press to go to BPress to select section A-B and to play repeatedlyRear Panel Connections DTS Rear Panel ConnectionsFor iPod models with a dock connector RS-232 Port Connect the DMC 1000 toSetup and Connections Connecting to a TV Only OptionalRemote Control Battery installationService life of batteries Remote control operation rangeCD’s can be played as they would normally be played For your referenceDolby Digital and DTS Basic Play Disc Playback FeaturesPlayback Basics System Setup Media Library SetupDisplay the Setup Menu Turn On the DMCDVD Player Setup Menu contains the following settings DVD Player SetupDMC 1000’s Setup menu screens follow the same basic format Audio Setup Video SetupGeneral Setup Advanced SetupDMC Basics Using the On-Screen Status Display Video Off FeatureRepeat Play Chapters and TitlesOperation Audio Playback From the Media LibraryPlaylists Displays all playlists you have pro- grammed View All Tracks Expands the current album into a track viewCover Art Sort Data MediaPlay Queue and Playlists Play QueueUsing Programming a PlaylistAppear Only three options are available for iPod con- tentContent Transfer Auxiliary Analog Audio InputsAudio CDs Data CDsSolid-State Media Media LibraryDMC 1000 will display the playlists in the Media Library Select content for playback in that zone as usual Multizone OperationSymptom Possible Cause Solution Troubleshooting GuideTroubleShooting Guide Only USB flash drives that do not function as stand alone Technical Specifications Appendix Table A6 Advanced Setup Menu Table A7 Power ModesKeep your backup of the Media Library Restores the Media Library from UpdatedEula This AgreementAny particular case, based on the explanations below Gracenote Eula Gracenote and Muze Terms of UseGNU Lesser General Public License, Version 2.1, February Eula Eula No Warranty Body of this LicenseHarman Kardon, Incorporated Partnumber 25A08G-0DMC0-Q00
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