Q-See QSD42908 user manual Appendix E Troubleshooting, Failure Possible reasons

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QSD42908 User’s Manual

Appendix E: Troubleshooting

Failure		Possible reasons
After plugging in power, turning on the power switch,	1)	Power cable is damaged
“POWER” light in front Panel does not turn on, and fan	2)	Power supply is damaged
does not work.

After plugging in power, turning on the power switch,	1)	Front panel cable is damaged
“POWER” light in front panel turn to green while fan does	2)	Fan is broken.
not work.
After plugging in power, turning on switch, “POWER” light	The ATX plug in main board is
turn to green, the indicator lights in the panel turn on at the	not attached well.
same time, but fan does not work.

DVR continuously reboots after start up, and makes a sound	1)	Upgraded		using		wrong
like “di” every 10 seconds.		firmware
	2)	Compression		board		has
		problems.
	3)	Main board has problems.
There are no images in the monitor connected with VOUT	1)	The cable connected with the
after DVR is started.		monitor is damaged
	2)	Real board of DVR has
		problems.
	3)	Main board of DVR has
		problems.

Cannot find the hard disk in reboot process.	1)	Hard disk cable is damaged
	2)	The power cable of hard disk
		is not connected.
	3)	Hard disk is damaged

DVR can not control PTZ through RS-485 port.	1)	RS-485	cable		is	not
		connected	correctly			or is
		damaged
	2)	PTZ parameters error.
	3)	RS-485 port of DVR is
		damaged

Client software can not view DVR live image.	1)	Network error.
	2)	Wrong DVR		setup	(wrong
		IP, port number, username or
		password, etc).
	3)	Old player SDK (playm4.dll)

Notes:

1)Place the DVR in well ventilated area so that it operates within the recommended range of temperature and humidity as in specifications.

2)If the circuit board gets wet, dust on circuit board can cause a short circuit. The circuit board, plug and socket, housing fan and housing should be cleaned by brushing.

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Contents QSD42908 Net DVR User’s Manual V2.1 Index Chapter Chapter Website Customer Service Product Introduction FeaturesSummary Others Network functionChecking the DVR and Its Accessories InstallationInstallation notice Installation instrumentQSD42908 Rear panel Rear Panel DescriptionFront Panel Operational InstructionsIndex Type Name Description Ready Index Name Description IR Remote ControlDisabling the Remote Control Starting the Remote ControlPowering Down the DVR If Remote Control Does Not WorkMenu Description Main Menu Description How to enter into menu modeQSD42908 User’s Manual How to exit menu Input text Basic Operation Guide Power onPreview Icon Icon Color Status Description Recording status Form 4-1 Camera record statusAlarm status Login User name and passwordChange Password QSD42908 User’s Manual PTZ Control Interface PTZ Pan/Tilt/Zoom ControlStart/Stop Auto in PTZ Control Mode Adjust Preset DescriptionSelect Channel PTZ Control Keys DescriptionManual Record Exit PTZ Control ModeDescription Playback Interface PlaybackDescription Playback With Mouse Attached Control Bar Functions Backup Daily Recorded Files Backup Recorded FilesSelect backup device Using【POWER】key of front panel or IR remote control Shutting down the DVR normally Using menuAdministrator and Password Parameters Setup GuidePassword modification User management Add user Add and Delete UserEnter into User Management menu shown in fig Setup the rights for new user Setup the password for new userAdd new user name User rights description Local Save the new user’s password and rightsMAC address Remote through network or internetDelete user Unit name Unit Name and Device IDDevice ID Camera name and OSD On Screen Display Setup Video Output Standard and VGA SetupVGA setup Video output standardSystem Time Camera Name PositionDate OSD Position Video Parameters Setup Mask Area Setup Disable the mask check box means cancel the mask area Enter into Camera menu View Tampering AlarmVideo Loss Alarm QSD42908 User’s Manual Interface shown as fig Motion DetectionClear motion area QSD42908 User’s Manual Preview Properties Preview properties Recording SetupBit Rate Type Recording menu descriptionSelect a day and enable all day recording option All day recording setup Enter into recording schedule menuRecord type Setup time period and record type Select one day and disable all day recording optionCopy to other days SaveExternal alarm input setup External Alarm Input and Relay OutputAlarm type Enter into Alarm in Handling sub menuSchedule for alarm handle method Alarm trigger record channel setupAlarm handle method Save setupPTZ Linkage Select delay time Alarm relay output setupEnter into alarm out schedule Setup alarm out scheduleExceptions Network menu description Network ParametersAdvanced setup description PPPoE DVR supports PPPoE dail-up function Accessing the DVR over a network Accessing the DVR from a remote computer PTZ menu description PTZ Pan, Tilt, ZoomPreset setup Sequence setup Cruise setup RS232 menu description 18 RS232 setupExample PPP Modem passive dialup through Pstn Setup at DVR endSetup should pay special attention to QSD42908 User’s Manual Establish the dialup connection Utilities Restore ParametersUpgrade Reboot Stop Alarm OutPower Off Hard Disk ManagementBy Type View LogBy Time For example The steps of viewing alarm logBy Type&Date System Information FTP Server Setup Firmware UpgradeSetup username Upgrade Mode QSD42908 User’s Manual QSD42908 User’s Manual QSD42908 User’s Manual Step Step Appendix a Mouse Control Function Scroll wheel forward Test input interfacePlaylist interface User interface= d i ¸ 8 ´ 3600 ¸1024 Appendix B HDD Capacity CalculationAppendix C DVR Connect Cable Definition How to Make a RS-485 Connect CableMaterial and tool RJ45 introduction Pin definitionHow to Make a UTP network Connect Cable How to Make a RS-232 Connect CableCorresponding relationship of cross cable PAL 15FPS, Ntsc 20FPS Appendix D SpecificationsFailure Possible reasons Appendix E TroubleshootingAppendix F Product Service & Warranty Appendix G Customer Information Card 100