IBM DM-20, DM-10 manual Troubleshooting, Symptom Probable cause Action

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Troubleshooting

Symptom

 

Probable cause

Action

7

Troubleshooting

Nothing appears on the display

Won’t start

Unable to record

No playback tone heard

Unable to erase

Noise heard during playback

Recording level too low

Unable to set index marks

Won’t work with AC adapter

Cannot find the downloaded file

Cannot find the recorded voice

The batteries are not loaded properly.

The batteries are dead.

The recorder is in HOLD mode.

The recorder is in HOLD mode.

The batteries are dead.

Low remaining internal flash memory.

The maximum number of files has been reached.

MUSIC mode is active.

The earphone is connected.

The VOLUME button is set to 0.

The file is locked.

The recorder was shaken during recording.

The recorder was placed near a cell phone or fluorescent lamp while recording or during playback.

The microphone sensitivity is too low.

The maximum number of index marks (16) has been reached.

The file is locked.

A non-standard AC adapter is being used.

The destination folder for downloading was other than the music A folder.

VOICE mode is active.

MUSIC mode is active.

Wrong folder.

Verify polarity is correct.

Replace with new batteries (P.10).

Release the recorder from HOLD (P.54).

Release the recorder from HOLD (P.54).

Replace with new batteries (P.10).

Erase unnecessary files (P.51).

Check another folder.

Switch to VOICE mode (P.11).

Unplug the earphones to use the internal speaker.

Adjust the VOLUME button.

Unlock the file.

Move the recorder.

Set the microphone sensitivity to CONFERENCE mode and try again (P.24).

Erase unnecessary index marks (P.30).

Unlock the file.

Use the Olympus A321 (for US, Canada) or A322 (for Europe except U.K) AC adapter (Optional).

Copy the music file into the music A folder.

Switch to MUSIC mode (P.11).

Switch to VOICE mode (P.11).

Switch to the right folder.

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Contents DM-20 DM-10 Table of Contents Using the Recorder as a Reader / Writer General Precautions Safe and Proper UsageAC Adapter BatteriesCase Main features of the Digital Voice Recorder Main FeaturesRecording time*3 Main features of the Digital Music Player Playback time*5Identification of Parts Remote Controller Microphone Character Information displayInserting Batteries Switching Between Voice Recorder Music Player Using the AC AdapterUsing the mode switch, choose between Voice or Music option Set the minute Setting Time/Date TIME&DATESet the hour Set the yearChanging the Time/Date Installing Software Be sure to confirm the following before installationInstallation Language Selection dialog box opens Installing DSS PlayerAuthorizing the start of file copying Installing the Device Driver Installing Windows Media PlayerInstall Acrobat Reader Installing SoftwareSelect where to install DSS Player for Mac Completing setupChoose a folder RecordingPress the Folder button to Press the REC button to start RecordingPause Recording Recording functionsRecording PauseSecond or longer Setup screenPress and hold the Menu button for Press the FF or REW button untilAdjust the start/stop actuation level Recording with External Microphone Stereo microphone ME50S optionalRecording Modes REC Mode Press the FF or REW button to choose from HQ, SP and LPMicrophone Sensitivity MIC Sense Press and hold the Menu button for 1 second or longerPress the Play button to start Playback Record/play indicator lamp glows GreenPlaying Can choose between 0 toPlaying How to CancelOperation Press the Repeat button briefly Repeat PlaybackPress the Repeat button briefly at Again at the position you wantRepeat Playback Choose a noise cancel level Noise Cancel FunctionPress the Menu button again to Locating an Index Mark Setting an Index MarkIndex Marks Clearing an Index MarkMenu List Voice mode Press and hold the Menu button for 1 second or longerUsing DSS Player Software Precautions on using the recorder connected to a PCSearch by Contents Using Online HelpSearch by Key word Connecting to Your PC Connecting to your PC using the USB cableScreen. Click Safely Remove USB Mass Storage Device-Drive Disconnecting from Your PCClick On the task bar It will read Stop USB Disk-Drive forConnecting to Your PC Connecting to your PC using the cradlePlace the recorder on the cradle Remove the recorder from the cradle Start Windows Running DSS PlayerRight click Icon in the System Tray in the lower right-hand cornerRunning DSS Player Using Windows Media Player Using the Recorder as a Music PlayerCopyright and copyright protection feature DRM Using Windows Media Player Windows Media Audio License and Distribution AgreementWindow Names Windows Media Player Copying Music from CD Transferring Music File to the Recorder Click the Copy button of Quick Access boxSelect the destination folder Music Playback Press the Folder button to choose a folderPlayback Functions Music PlaybackEqualizer Various Playback FeaturesExplanation Display indicator Repeat and Random PlayPress the Play button to register your setting Increasing the WOW effect WOW EffectPress the FF or REW button to select the bass effect level Menu List Music mode Erasing One File at a Time ErasingPress the Erase button Press the Erase button for Seconds or longer Erase All Files from a FolderErasing ALL ERASE? flashes on the display forErasing Remember to reset the Hold switch when using the recorder Running state when Hold is setHold Open the Explorer or Finder window Using the Recorder as a Reader/WriterStart Windows Connecting the recorder to your PC Copy the dataMeaning Alarm Message ListMessage ExplanationMessage Meaning Explanation Troubleshooting Symptom Probable cause ActionSpecifications Specifications Technical Assistance And Support