Humax HDCI-2000 manual Trouble Shooting, No picture on TV set, Poor picture/sound quality

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13. Trouble Shooting

13. Trouble Shooting

13.1 Trouble Shooting

Before contacting your local service centre, please read the tips below carefully. If the problem persists after completing the following procedure, please contact your local product distributor or service centre for further instructions.

1.No message displayed on the front panel. (The product will not switch on.)

-Check the main power cable and make sure it is plugged into a suitable power outlet.

-Check that the mains supply is switched on.

-Check that the power switch is on at the rear of the product. (where applicable)

-Connect the power cable to a different power outlet.

2.No picture on TV set

-Make sure that the product is powered on and in operation mode. (Press the STANDBY button)

-Make sure that the AV cable is firmly connected to the TV.

-Make sure that the antenna cable is properly connected to the product.

-Make sure that the antenna setting in the menu is correct.

-Check the brightness level of the TV.

-Check if the channel is currently on air. Contact the broadcaster to ensure that the channel is running.

-Press the SOURCE button if the product is in external input mode.

3.Poor picture/sound quality

-Install the antenna in an obstacle-free place.

-Make sure there is no mobile phone or microwave oven near the product.

-Keep the power and the antenna cable for the satellite apart from each other.

-Check the signal levels and adjust your antenna if the level is too low. The signal level may be effected by weather conditions.

Note: If the antenna is covered with snow or the RF is weakened by heavy rain, the condition of the sound and picture may temporarily be poor. However, the poor sound and picture quality due to weather conditions cannot be accepted as a malfunction of product.

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•Check that your dish alignment is correct.

•Change the satellite dish for a larger one as this will increase the signal levels received.

•Replace the LNB with a lower noise factor in cases where the noise factor is too high.

•Replace the LNB with a new one in case it is damaged or out of order.

GB 77

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Contents Page Copyright Copyright 2007 Humax Corporation Meaning of Symbols Safety and Warning Safety Instructions and PrecautionsLIGHTNING, STORM, or not in USE Replacement of PartsTo avoid damage of the power cord or plug To avoid electrical shockContents Menu Map Trouble Shooting InstallationSoftware Update Specification Glossary Service and SupportBefore Using the Product Package ContentsFront Panel P + ButtonConditional Access Inserting a CI with SmartcardRear Panel RS-232CRemote Control 16.OK 17.V- / V+Information Setup Using Hdmi ConnectorUsing DVI Connector When equipped with an A/V receiverWhen there is no A/V receiver available Using Component Cable Using Scart Cable Powering On Installation Wizard LanguageSearch Channel Installation Wizard Software Update TimeBasic Operation Switching ChannelVolume Control Lip-SyncResolution Option ListAudio Teletext SubtitleProgramme Information i- plate General InformationDetailed Programme Information Channel List All Channel ListDeleting Channels Renaming ChannelsIncluding Channels in Favourite Group Using Lock/Unlock Configuring MenuFavourite List Satellite List Scramble ListUsing EPG EPGEPG Main Reserving Programmes Channel ListNUMERIC0-9 buttons EPG Table Schedule ListModifying Schedule New Reservation Find ProgrammeDeleting Schedule Choosing GenreEntering Programme Name Search by TimeSearch by Day of Week Search Result System CI-ModuleSystem Status Picture TV Screen FormatDisplay Format Scart Signal Dolby DigitalAV Control Setting the Startup-Channel Startup-ChannelStartup-Channel Setting Parental ControlCensorship Classification Change Password Installation LockLanguage Setting Menu LanguageSubtitle Display Time Setting Subtitle FontGMT Offset Power On Power OffA/V Setting Audio OutputOther Settings Display TimeOSD Transparency Edit Channels Edit ChannelsLocking/Unlocking Channels Moving ChannelsSelecting a Channel Group Select/Unselect All ChannelsEdit Favourite List Renaming Favourite GroupsMoving Favourite Channels Selecting Favourite GroupsSelecting/Unselecting All Channels Adding/Removing Channels Installation Search ChannelsFixed Antenna 22KHz Tone SatelliteLNB Frequency DiSEqC InputMotor Antenna Motor TypeMy Longitude My LatitudeActivate Satellite Enable Channel search is available DisableEdit Satellite Data Satellite LongitudeContinuous Motor moves continuously Step Motor SettingTransponder Motor Driving Time Motor moves during specifiedGo to Stored Position Store Current PositionRecalculate Limit Position Installer MenuMotor Limit Set LimitFrequency Reset PositionTransponder PolarizationSymbol Rate TransmissionModulation Network Search Scrambled TypeChannel Type Search Result Advanced Search AntennaVideo PID Audio PIDSmatv Search Smatv Automatic SearchStart/End Frequency Smatv Manual Search Automatic Update Manual UpdatePolarisation Default Setting Press the OK or Back buttonSoftware Update OTA Over the AirNew software is found when powering on Mandatory UpdateMenu Map No picture on TV set Trouble ShootingTrouble Shooting Poor picture/sound qualityCannot update new software Remote control does not operateNo password information is given No or poor soundError Message Error message Possible causes What to doSpecification Tuner & ChannelAudio/Video/Data In/Out Glossary Smartcard Qpsk Quaternary Phase Shift KeyingPID Packet Identifier Pdif Sony/Philips Digital Interface formatService and Support Finland Tel Opening Hours Italy TelSweden Tel Austria Tel