DirecTV D10-200 manual Appendix Troubleshooting and specifications

Page 45

A APPENDIX

Troubleshooting and specifications

Appendix: Troubleshooting and specifications

Use the tips below to help solve any problems you have with the DIRECTV® Receiver:

Troubleshooting

Q

 

A

I have no picture and no sound and

 

Make sure your DIRECTV® Receiver is plugged into a

 

the POWER light does not light.

 

working power outlet. If the outlet is connected, make

 

 

sure it turned on. If your DIRECTV® Receiver is plugged

 

 

into a power strip, make sure it is plugged in and

 

 

turned on. Check the batteries in the remote control.

 

 

 

 

I have sound but no picture.

 

Make sure your TV input (A/V mode) is set properly.

 

 

Make sure the A/V cables are properly connected.

 

 

 

 

I have picture but no sound.

 

Make sure the TV is not being muted.

I have no picture and no sound.

 

Make sure the TV is turned on. Make sure your

 

 

 

DIRECTV® Receiver is turned on. Make sure your Access

 

 

Card is inserted properly into your receiver. Check the

 

 

signal strength from the satellite (see Checking the

 

 

satellite signal strength in Chapter 2). Make sure the

 

 

coaxial cable is properly connected to the satellite dish.

 

 

Check the connections between your DIRECTV® Receiver

 

 

and your TV.

 

 

Turn your receiver off, unplug it, wait 10 to 20 seconds,

 

 

then plug it back in, and turn it on.

 

 

 

 

I have a frozen screen and the

 

Unplug your receiver for 10 to 20 seconds; then plug it

POWER button doesn’t work.

 

back in and turn it on. Check the batteries in the remote

 

 

control.

 

 

 

 

(continued...)

A APPENDIX

Troubleshooting and specifications

Q

 

A

I cannot view a program.

 

Make sure your subscription includes the channel you

 

 

 

want to watch. Call your service provider if you are not

 

 

sure. Make sure your system is not locked by looking for

 

 

the locked icon ( ) in the channel banner.

 

 

 

 

I cannot purchase a pay per view

 

It may be too late to purchase the program.

program.

 

Try purchasing another showing of the same program.

 

 

Make sure the telephone line is properly connected.

 

 

If your system is locked, make sure the purchase does

 

 

not exceed your spending or rating limit. Your Access

 

 

Card may be full. Call your service provider for

 

 

assistance.

 

 

 

 

I forgot my password.

 

If you have forgotten your password, call your service

 

 

provider for assistance.

 

 

 

 

88

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Contents D10-200 Important Safety Information Owners Record Limited 90 Day Warranty FCC Information Directv Protection Plan Getting started Box contents Getting startedFront panel controls and lights Back of the Directv Receiver Installing the batteries in the remote controlSetting up and connecting Inserting the Access CardBefore making connections Antenna terminals cable not included Jacks and cablesConnecting your Directv Receiver Connection option aTo watch Directv programming Connection option B Connection option C Connection option D Connection option E Turning on the Directv Receiver for the first time Sections that follow detail each of these proceduresMemorizing Channels Acquiring the correct dish pointing anglesSetting the dish type Checking the satellite signal strengthTo check your satellite signal strength, follow these steps To manually set the dish typeUsing Auto Detection to set the dish type Testing the Directv ReceiverTo start the System Test, follow these steps Testing the Signal Strength Activating your Directv account UpgradesTo start the Signal Strength test, follow these steps Remote control overview See Programming the remote controlWatching TV Adjusting the volume Changing channelsGetting information on the TV program you are watching Program Detail Screen Finding out what’s on the GuideProgram Detail Screen actions To view the Program Detail ScreenTo display or clear the Guide Using the GuideSearching for programs Searching by Credits, Title, or TextTo tune to a program or channel listed in the Guide Pay per view programs Choosing an alternate audio format for a programSearching by Category Identifying pay per view programsOrdering pay per view programs Reviewing your pay per view purchasesTo order a pay per view program Viewing your Future Purchase list Scheduling program reminders Program remindersReviewing and modifying reminders You can set to help you manage your TV viewingUser profile basics User profilesEditing user profile names There are five user profiles you can chooseEditing channel lists Setting ratings limitsSetting ratings limits for movies Setting the ratings limits for TV programsAllowing or blocking pay per view purchases Setting a pay per view spending limit Setting the screen color and translucencySetting the current user profile Locking and unlocking your Directv System Settings, preferences, and upgradesReading your mail To lock or unlock the system, follow these stepsSetting the screen format for widescreen broadcasts Setting system preferencesSetting the default screen color and translucency To set the Screen Format preference, follow these stepsSetting the Default Audio preference Turning the Caller ID feature on or offReviewing and controlling Caller ID Setting the Local Time options Identifying callersReviewing your Caller ID list Viewing information on automatic system upgrades Installing a new Access CardProgramming the remote control Programming the remote controlProgramming your remote control TV Setup TV Power, VOL and MuteVolume Lock Operating a device with the programmed remote controlGlobal Volume Unlock Factory DefaultDirecTV Satellite Receivers Code listsTelevision ReceiversLXI VCRSTS Digital Video Disc DVDTroubleshooting Appendix Troubleshooting and specificationsSpecifications
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