DirecTV HAH-SA manual Questions & Answers

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Questions & Answers

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Questions? Did we forget to tell you something? We have compiled some the most common questions and their answers here. We hope they help!

QI had a signal but now I am getting a message “Searching for satellite signal. To access related utilities, press SELECT.” What happened?

ARain clouds and snow can affect the satellite signal reception. This loss of signal is temporary. Also check for new growth on trees and bushes that could be blocking the signal. One other possibility is that the wind or someone has moved the satellite dish antenna.

QWhy can’t I control my TV?

ABefore you can control your TV, VCR, or any other device besides your satellite receiver, you must program your remote control to match your different devices. See Chapter 3 – Using the remote control in this manual for specific instructions. If you have already successfully programmed your remote control, try pressing the appropriate device key to put your remote in the proper mode. Then try controlling that device. Also, make sure that the batteries in the remote control are good.

QMy satellite receiver does not respond when I press keys. What’s wrong?

AMost likely, if the front panel keys work but the remote control doesn’t work, try pressing the SAT button before trying to control the digital satellite receiver. If that doesn’t work, press the SAT and MUTE buttons together and try again. If that doesn’t work, or if the front panel buttons don’t work either, unplug your digital satellite receiver for 30 seconds, then plug it back in. Your satellite receiver is a computing device. It is susceptible to erratic changes in power and/or signal, just as any other computer, and these sudden changes can cause it to become “confused.”

QSome channels look good, while others freeze or indicate that no signal is available. What’s wrong?

AThe most common causes for this behavior relate to an improperly grounded satellite cable. Check the cable between your digital satellite receiver and the satellite dish antenna. Confirm that RG-6 (not RG-59) cable is used and does not exceed 100 feet in length. Longer cable runs require amplification. This special amplifier is available from your dealer.

QI’m getting a message to call some extension. Why?

AThere are many different reasons for this. If you want to watch the channel that is displaying the message, call DIRECTV at 1-800-531-5000.

QWhy don’t I have an on-screen offer to purchase pay per view programs?

AThere are three possibilities; your digital satellite receiver must be connected to a phone line and it is not, or DIRECTV doesn’t realize that your phone line is connected or has disabled your ability to make on-screen purchases. Call DIRECTV at 1-800-531-5000 for assistance.

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Contents Directv Page Important Safety Instructions Installation Service Federal Communications Commission FCC Regulatory Information Contents Viii Contents Getting Started Setup overviewHAH-SA Attach the satellite antenna cableTo connect your TV to the Directv Receiver Main Menu Determine antenna anglesSignal Strength Signal StrengthAn occasional 0 indication may be considered normal Adding system components Scanning for the VCR remote control sensor Connecting a home entertainment system Adding system components Using the remote control HRMC-12 Remote Control Function Quick Reference Guide Remote control functionsSAT Code Entry Programming the remote controlChanging the Remote ID Installing remote control batteriesUsing the remote control Grid guide Using program guidesLogo guide To turn off the Picture-In-Guide featureView Mail Program guide and menu featuresTo Thu, 600AM Rated None Using the OneLine GuideSetup Using TurboTuneTurbotune Setup Setting guide preferences Using DirectvDirectv Interactivetm Using the menus Purchasing pay per view PPV Cancelling purchasesSetting default and alternate audio Adjusting audio settingsAudio Adjustment Using TruSurround Adjusting video settingsWatchwizard Setup Tue, Oct Watchwizard ResultsProgram Director Using the Program DirectorFrom the program guide Scheduling or editing an eventAdjusting system settings Caller ID Viewing Mail Using Caller IDUsing favorite channel lists Setting favorites and filtersAdding and removing channels Creating an Auto Set list 1. Select the Auto Set buttonFavorite List Category Filter Filtering the program guideGuide Times How to lock the system Using access controlsUnlocking the system Setting ratings limitsRatings Limits To change the displayed limit Setting spending and time limitsUsing access controls Questions & Answers What if my question isn’t listed here? Manufacturers device control codes Television brands and remote control codes AUX audio brands and remote control codes AUX-CATV brands and remote control codes Page VCR HAH-SA HBH-SA 1032868-0001 Rev. a