Getting Assistance
5.If you are using an oval satellite dish, select the second satellite group and obtain a signal.
Once you have a signal locked for both satellite locations (this may require some tweaking), you can select Alternate for fine tuning to improve your reception of both signals. When this button is selected, the signal meter alternates between the two signals every four seconds. Make small adjustments to your dish’s position until both signals are satisfactory.
If you are not receiving a signal and you have entered all Select Dish information correctly, please see your satellite dish antenna Installer’s Guide for detailed instructions.
To change transponders, press the right arrow button on the remote, then use either the digit buttons on the remote or the
Your New Access Card
Periodically, your program provider may issue you a replacement access card if you subscribe to DIRECTV® programming. The New Access Card Setup screen allows you to transfer the information from the old card onto the new one. The access card fits into the TV through the back panel.
To replace the card:
1.Select Assistance from the main menu.
2.Select New Access Card.
3.Follow the
See the section “Setup and Connections” for details about where to insert your access card.
Running the System Test
The System Test display screen is accessed through the Assistance menu and allows you to initiate diagnostic procedures on the DIRECTV System, if you subscribe to DIRECTV® programming. You should use this feature to get your access card number or when your television doesn’t seem to be receiving satellite signals correctly.
A message screen appears when you select System Test from the Assistance menu. This screen tells you whether the system passed each test. If your system fails the test, run the system test several times before concluding that there is a problem. Occasional fluctuations in the phone line or satellite signal can give temporary false readings. Note that if you do not subscribe to DIRECTV® programming or do not have your satellite dish antenna installed, the test will fail.
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