Getting Assistance
Off-Air Guides
If you are certain your antenna is properly set up and receiving a strong signal, but you are receiving invalid program guide information or are having trouble tuning to a channel, you can disable your system’s ability to acquire
To disable the TV program guide:
1.Select Assistance from the main menu.
2.Select
Select
3.Use the arrows on the remote to highlight Do Not Acquire
4.You should now rebuild the channel list by selecting System Options from the main menu and selecting Channel Search.
Upgrades
Your HDTV is able to receive upgrades or modifications to some of its features and functions. These modifications will occur automatically, usually at times when your TV would likely be turned off. If your TV is on when an upgrade or modification is sent, you may experience a disruption in reception for a minute or two. Your reception should return to normal after the modification is complete. Please consult the Upgrades Menu to find a schedule of upgrades or modifications planned by DIRECTV. The Upgrades feature is enhanced by *RSATM Secure.
Future Upgrades lets you review upcoming upgrades. Past Upgrades shows you the current software version number.
The “RSA Secure” logo ensures that only authorized upgrades or modifications are delivered to
your HDTV.
*RSATM Secure and the RSATM Secure logo are trademarks of RSA Data Security, Inc.
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