Axis Communications AXIS 240Q Troubleshooting, Checking the Firmware, Upgrading the Firmware

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AXIS 240Q - Troubleshooting 47

Troubleshooting

Checking the Firmware

Firmware is software that determines the functionality of the AXIS 240Q. One of your first actions when troubleshooting a problem should be to check the currently installed version. The latest version may contain a correction that fixes your particular problem. The current firmware version in your AXIS 240Q can be seen under Setup > Basic Configuration.

Upgrading the Firmware

When you download firmware from the Axis Web site, your Axis product will receive the latest available functionality. Always read the upgrade instructions and release notes available with each new release, before updating the firmware.

New firmware can be downloaded to the AXIS 240Q over the network.

Note: Pre-configured and customized settings will be retained for use when the new firmware is running (pro- vided the features are available in the new firmware) although this is not guaranteed by Axis Communica- tions.

1.Save the firmware file to your computer. The latest version of the AXIS 240Q firmware is available free of charge from the Axis Web site at www.axis.com/techsup or from your local distributor.

2.Go to Setup > System Options > Maintenance in the video server’s Web pages.

3.In the Upgrade Server section and browse to the desired firmware file on your computer. Click Upgrade.

Notes: •Always read the upgrade instructions available with each new release, before updating the firm- ware.

•After starting the process, you should always wait at least 20 minutes before restarting the AXIS 240Q, even if you suspect the procedure has failed.

•Your dealer reserves the right to charge for any repair attributable to faulty updating by the user.

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Contents Axis 240Q Video Server User’s Manual About This Document Table of contents Axis 240Q Product Description Status PowerAxis 240Q Front Panel NetworkAxis 240Q Rear Panel Installation Accessing the video server Using the video serverLive View Axis Media Control Video StreamsMotion Jpeg Other methods of accessing the video stream Basic Configuration Configuring the video serverAccessing the Setup tools Overview of the Setup toolsVideo & Image Administrator/Operator Http , or Pan Tilt Zoom PTZ System Options AdministratorImage Appearance Video & Image SettingsImage Settings Video Stream Video Source SettingsText Overlay Settings Upload and use an overlay Quad Stream SettingsOverlay/Mask Settings Overlay/Mask TypeImage Formats Image Size Overlay image requirementsOverlay image limitations Use a Privacy MaskLayout Live View ConfigCustomizing the default Check Show Custom Link Upload Own Web FilesOwn Home User Defined LinksAction Buttons AMC SettingsDefault Viewer for Motion Jpeg Html ExamplesExternal Video Sequence ModeEvent Servers Event ConfigurationClick Add triggered on the Event types How to set up a triggered eventEvent Types Triggered EventClick Add scheduled on the Event types How to set up a scheduled eventPre-trigger and Post-trigger buffers Scheduled EventMotion Detection How to configure Motion DetectionClick Motion Detection in the Event Configuration menu Click the Configure Included Windows radio buttonParameter Size History Sensitivity Port StatusPan Tilt Zoom Installing PTZ DevicesPreset Positions PTZ ConfigurationPTZ Controls Control Panel Using CGI links to control PTZ devicesPTZ Control Modes Advanced Preset PositionsGuard Tour PTZ Control Queue Axis 240Q Pan Tilt Zoom Viewer System OptionsSecurity Users Security IP Address FilteringDate & Time Security HttpsServices Network Basic TCP/IP SettingsIP Address Configuration Link-Local Address Network Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationNetwork Traffic Network SocksNetwork Smtp email NAT traversalPorts & Devices MaintenanceNetwork UPnP Support ConfigurationAdvanced Using the Control Button Resetting to the Factory Default SettingsPin Unit ConnectorsD-Sub Connector Pin Function Description I/O Terminal ConnectorCOM Ports RS-232 and RS-485 Schematic Diagram I/O Terminal ConnectorUpgrading the Firmware TroubleshootingChecking the Firmware Emergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsI Snapshot images Video Image ProblemsImage settings Technical SpecificationsApprovals Safety Performance considerations Glossary Axis 240Q Glossary Https IndexRtsp

AXIS 240Q specifications

Axis Communications has long been a leading innovator in the field of network video surveillance, and one of its notable products is the AXIS 240Q. This powerful encoding unit has garnered attention for its versatility and robust feature set, making it an excellent choice for a variety of surveillance applications.

One of the standout features of the AXIS 240Q is its ability to support multiple video formats, making it suitable for both analog and digital cameras. With four channels, this encoding unit allows users to connect and manage up to four cameras simultaneously, significantly enhancing surveillance capabilities in diverse environments. Whether it’s securing a retail space or monitoring a parking lot, the AXIS 240Q ensures seamless integration with existing systems.

The device employs advanced video compression technologies, including Motion JPEG and MPEG-4, enabling efficient use of bandwidth and storage. These compression methods allow for high-quality video streaming while minimizing data usage, which is essential for organizations looking to maintain efficient surveillance operations without overwhelming their network infrastructure.

In terms of security, the AXIS 240Q is equipped with multiple security features to protect video feeds and ensure the integrity of recorded data. It supports secure HTTPS and SSL encryption, safeguarding data as it travels over the network. Additionally, the unit allows for user access control to manage permissions for different operators, further reinforcing the device's security profile.

The AXIS 240Q also comes with an easy-to-use web-based interface, facilitating simple configuration and remote management. This feature is particularly beneficial for organizations that require continuous monitoring and need quick access to settings, regardless of location.

With its compact design and robust build quality, the AXIS 240Q is suitable for a range of indoor and outdoor installations. The unit is also designed with flexibility in mind, allowing for easy integration with various third-party software solutions due to its compliance with industry standards such as ONVIF.

In summary, the AXIS 240Q from Axis Communications showcases a powerful blend of features and technologies tailored for modern surveillance needs. Its multi-channel capability, advanced compression methods, security features, and ease of use make it an essential tool for organizations aiming to enhance their security systems while optimizing operational efficiency. Whether used in small businesses or large enterprises, the AXIS 240Q continues to set the standard for reliability and performance in the surveillance market.