Axis Communications AXIS 240Q user manual Symptoms, Possible Causes and Remedial ActionsI

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AXIS 240Q - Troubleshooting

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Symptoms, Possible Causes and Remedial ActionsI

 

Problems setting the IP address

 

 

 

 

 

 

 

Using ARP/Ping - the IP address

Restart the server and try again. Ensure also the ping length is set to 408. See or ARP and Ping

 

 

must be set within two minutes

in Windows on page 13, or ARP and Ping in UNIX/Linux on page 14.

 

 

after power has been applied to

 

 

 

the video server

 

 

 

The video server is located on a

If the IP address intended for the AXIS 240Q and the IP address of your computer are located

 

 

different subnet.

on different subnets, you will not be able to set the IP address. Contact your network adminis-

 

 

 

trator for an IP address on the same subnet as the computer you are performing the installation

 

 

 

from.

 

 

The IP address is being used by

Disconnect power from the AXIS 240Q.

 

 

another device

Run the Ping command (in a Command/DOS window, type ping <IP address of unit>

 

 

 

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP

 

 

 

address may already be in use by another device on your network. You must obtain a new IP

 

 

 

address and reinstall the unit.

 

 

 

If you receive: Request timed out - this means that the IP address is available for use with your

 

 

 

video server. In this case, check all cabling and reinstall the unit.

 

The

AXIS 240Q cannot be accessed

from a Web browser

 

 

 

 

 

 

The IP address has been changed

1) Move the AXIS 240Q to an isolated network or to one with no DHCP or BOOTP server. Set the

 

 

by DHCP

IP address again, using the ARP Ping command.

 

 

 

2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the

 

 

 

main network. The unit now has a fixed IP address that will not change.

 

 

 

3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the

 

 

 

required service and then configure IP address change notification from the network settings.

 

 

 

Return the unit to the main network. The unit will now have a dynamic IP address, but will

 

 

 

notify you if the address changes.

 

 

Other networking problems

Test the network cable by connecting it to another network device, then Ping that device from

 

 

 

your workstation. See instructions above.

 

Cannot send notifications, uploads,

alarms, etc, to a destination outside the local network

 

 

 

 

 

 

Firewall protection

The video server can be configured to use a SOCKS server to reach networks on the other side

 

 

 

of a firewall/proxy server

 

Your AXIS 240Q is accessible locally, but not externally

 

 

 

 

 

 

Firewall protection

Check the Internet firewall with your system administrator.

 

 

Default routers required

Check if you need to configure the default router settings.

 

 

The Internet site is too heavily

Use a script on your web server to relay images from the AXIS 240Q to the Internet.

 

 

loaded

 

 

The

Power indicator is not constantly

lit

 

 

 

 

 

 

Faulty power supply

Verify that you are using an AXIS PS-K power supply.

 

The

Status indicator is flashing red and the server is inaccessible

 

 

 

 

 

 

A firmware upgrade has been

A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP

 

 

interrupted or the firmware has

and Ping, see page 10. Then, using a browser, access the unit and download the latest firmware

 

 

been damaged in some other

to the product, see Upgrading the Firmware, on page 47.

 

 

way.

 

 

No

images displayed in the Web interface

 

 

 

 

 

 

Problem with AMC

To enable the updating of images in Microsoft Internet Explorer, set your Web browser to allow

 

 

(Internet Explorer only)

ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is installed on

 

 

 

your workstation.

 

 

Installation of additional ActiveX

Configure your AXIS 240Q to use a Java applet for updating the images under

 

 

component restricted or prohib-

Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more

 

 

ited

information.

 

 

 

 

 

Image 49
Contents Axis 240Q Video Server User’s Manual About This Document Table of contents Axis 240Q Product Description Axis 240Q Front Panel PowerNetwork StatusAxis 240Q Rear Panel Installation Accessing the video server Using the video serverLive View Motion Jpeg Video StreamsAxis Media Control Other methods of accessing the video stream Accessing the Setup tools Configuring the video serverOverview of the Setup tools Basic ConfigurationVideo & Image Administrator/Operator Http , or Pan Tilt Zoom PTZ System Options AdministratorImage Settings Video & Image SettingsImage Appearance Text Overlay Settings Video Source SettingsVideo Stream Overlay/Mask Settings Quad Stream SettingsOverlay/Mask Type Upload and use an overlayOverlay image limitations Overlay image requirementsUse a Privacy Mask Image Formats Image SizeCustomizing the default Live View ConfigLayout Own Home Upload Own Web FilesUser Defined Links Check Show Custom LinkDefault Viewer for Motion Jpeg AMC SettingsHtml Examples Action ButtonsExternal Video Sequence ModeEvent Servers Event ConfigurationEvent Types How to set up a triggered eventTriggered Event Click Add triggered on the Event typesPre-trigger and Post-trigger buffers How to set up a scheduled eventScheduled Event Click Add scheduled on the Event typesClick Motion Detection in the Event Configuration menu How to configure Motion DetectionClick the Configure Included Windows radio button Motion DetectionParameter Size History Sensitivity Port StatusPan Tilt Zoom Installing PTZ DevicesPreset Positions PTZ ConfigurationPTZ Controls PTZ Control Modes Using CGI links to control PTZ devicesControl Panel Guard Tour Preset PositionsAdvanced PTZ Control Queue Axis 240Q Pan Tilt Zoom Security Users System OptionsSecurity IP Address Filtering ViewerDate & Time Security HttpsIP Address Configuration Network Basic TCP/IP SettingsServices DNS Configuration Network Advanced TCP/IP SettingsHost Name Configuration Link-Local AddressNetwork Smtp email Network SocksNAT traversal Network TrafficNetwork UPnP MaintenancePorts & Devices Support ConfigurationAdvanced Using the Control Button Resetting to the Factory Default SettingsD-Sub Connector Unit ConnectorsPin Pin Function Description I/O Terminal ConnectorCOM Ports RS-232 and RS-485 Schematic Diagram I/O Terminal ConnectorChecking the Firmware TroubleshootingUpgrading the Firmware Emergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsI Snapshot images Video Image ProblemsImage settings Technical SpecificationsApprovals Safety Performance considerations Glossary Axis 240Q Glossary Https IndexRtsp

AXIS 240Q specifications

Axis Communications has long been a leading innovator in the field of network video surveillance, and one of its notable products is the AXIS 240Q. This powerful encoding unit has garnered attention for its versatility and robust feature set, making it an excellent choice for a variety of surveillance applications.

One of the standout features of the AXIS 240Q is its ability to support multiple video formats, making it suitable for both analog and digital cameras. With four channels, this encoding unit allows users to connect and manage up to four cameras simultaneously, significantly enhancing surveillance capabilities in diverse environments. Whether it’s securing a retail space or monitoring a parking lot, the AXIS 240Q ensures seamless integration with existing systems.

The device employs advanced video compression technologies, including Motion JPEG and MPEG-4, enabling efficient use of bandwidth and storage. These compression methods allow for high-quality video streaming while minimizing data usage, which is essential for organizations looking to maintain efficient surveillance operations without overwhelming their network infrastructure.

In terms of security, the AXIS 240Q is equipped with multiple security features to protect video feeds and ensure the integrity of recorded data. It supports secure HTTPS and SSL encryption, safeguarding data as it travels over the network. Additionally, the unit allows for user access control to manage permissions for different operators, further reinforcing the device's security profile.

The AXIS 240Q also comes with an easy-to-use web-based interface, facilitating simple configuration and remote management. This feature is particularly beneficial for organizations that require continuous monitoring and need quick access to settings, regardless of location.

With its compact design and robust build quality, the AXIS 240Q is suitable for a range of indoor and outdoor installations. The unit is also designed with flexibility in mind, allowing for easy integration with various third-party software solutions due to its compliance with industry standards such as ONVIF.

In summary, the AXIS 240Q from Axis Communications showcases a powerful blend of features and technologies tailored for modern surveillance needs. Its multi-channel capability, advanced compression methods, security features, and ease of use make it an essential tool for organizations aiming to enhance their security systems while optimizing operational efficiency. Whether used in small businesses or large enterprises, the AXIS 240Q continues to set the standard for reliability and performance in the surveillance market.