Telephone & Technical Support, Vizio

Problem

The picture has abnormal patterns

The display image does not cover the entire screen

There is a picture but no sound

Your HDTV has pixels that are always dark or colored

There is “noise” or “trash” on the screen

The volume changes when you switch inputs

The screen size changes when you switch inputs

Backlight setting doesn’t respond

VIZIO VA320M User’s Manual

Solution

•Check the connections on the back of your HDTV and on the back of the component.

•Make sure that the video input source is within the range of your HDTV. Compare the video input source’s specifications with your HDTV specifications.

•If you are in RGB mode (PC), make sure that H-Size and V.Position in the OSD are set correctly. See “Adjusting the Settings”

•Press MENU/SELECT key on the remote control and select the PICTURE menu, in the submenu please choose the Wide option, scroll through the screen modes.

•Make sure that the volume is not turned down.

•Make sure that the sound is not muted.

•Check the connections on the back of your HDTV and on the back of the component.

•Your HDTV is manufactured using an extremely high level of precision technology. However, some pixels of your TV may not display. Pixel defects within industry specifications are inherent to this type of product and do not constitute a defective product.

•When your HDTVs’ digital capabilities exceed a digital broadcast signal, the signal is up-converted (increased) to match your HDTVs display capabilities. Up-converting can cause noise or trash.

•Your HDTV remembers the volume level from the last time you adjusted it. If the sound level is higher or lower from another input, then the volume will change.

•The HDTV remembers the viewing mode from the last time you used a particular input (AV, Component, HDMI, and TV).

•Disable DCR (Dynamic Contrast Ratio). Backlight settings will not work if DCR is enabled.

Telephone & Technical Support

Products are often returned due to a technical problem rather than a defective product which may result in unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem over the phone. For more information on warranty service or repair, after the warranty period, contact our Support Department at the number below.

Customer support and quality service are integral parts of VIZIO’s commitment to service excellence. For technical assistance, contact our VIZIO Technical Support Department via e-mail or phone.

Email: techsupport@vizio.com

(877)698-4946 Fax: (949) 585-9563 Hours of operation: Monday - Friday: 6 am to 9 pm

Saturday – Sunday: 8 am to 4 pm

VIZIO

Address:

39Tesla

Irvine, CA 92618 USA

Telephone: (949) 428-2525 Fax: 949-585-9514

Web: www.vizio.com

Have your VIZIO model number, serial number, and date of purchase available before you call.

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