Vizio VO320E user manual Troubleshooting Guide, Problem

Page 57

VIZIO VO320E User Manual

Troubleshooting Guide

If the TV fails or the performance changes dramatically, check the display in accordance with the following instructions. Remember to check the peripherals to pinpoint the source of the failure. If the display still fails to perform as expected, contact the VIZIO for assistance by calling 1-877-MYVIZIO (698-

4946) or e-mail us at techsupport@vizio.com.

Problem

No power.

No sound.

If the screen is black.

Power is ON but no screen image.

Wrong or abnormal colors appear.

Control buttons do not work.

Remote Control does not work.

There appears to be image quality issues.

You cannot see a picture.

You see a distorted picture or hear unusual sound.

The picture has abnormal patterns.

The display image does not

Solution

Make sure the power button is ON (White VIZIO Logo).

Make sure AC power cord is securely connected to the AC socket.

Plug another electrical device (like a radio) to the power outlet to verify that the outlet is supplying the proper voltage.

Check your audio connection

Press MUTE on the remote control again, so that MUTE disappears from the screen Check your audio settings, your TV audio may be set to SAP, min or speakers off Press the Volume + (Up) key on your remote control

Make sure that headphones are not connected

Check your input connections.

Make sure the video cable supplied with the TV is secured to the correct video output port on the back of the VCR and the TV. Make any cable you have attached to the TV is secured to the correct output your Set-Top Box, DVD, etc.

Adjust brightness and contrast. Check Source settings.

If any colors (red, green, or blue) are missing, check the video cable to make sure it is securely connected.

Press only one button at a time.

Make sure batteries are inserted correctly

Batteries could be weak.

Make sure you have selected TV on the remote.

For best image quality, view HD wide screen programs where possible. If HD content is not available view “Standard Definition” from a digital source. Standard, analog TV will always be noticeably inferior to HD because your digital flat panel TV has video that is many times better than old TV’s and so you can see interference and deficiencies you did not know you had.

Make sure that the power cord is plugged into a grounded electrical outlet. Make sure that the power button is turned on.

Make sure that the selected input source is connected to a working input source.

If your TV is connected to your computer in RGB or HDMI mode, press any key on your keyboard to “wake” your computer.

You may be getting interference from electrical appliances, cars, motorcycles, or fluorescent lights. If you have not mounted it on the wall, try moving your TV to another location to see if this is the cause of the problem.

Make sure that the input source cable is attached securely and correctly to the back of your TV.

Make sure that the video input source is within the range of your TV. Compare the video input source’s specifications with your TV specifications.

If you are using RGB mode, make sure that H Size and V Position in the On Screen

Version 1/22/2009

57

 

www.VIZIO.com

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Contents 888 Dear Vizio CustomerImportant Safety Instructions Page Television Antenna Connection Protection Power LinesFCC Bulletin for New TV Owners External Television Antenna GroundingTable of Contents Miscellaneous Information Opening the Package Package ContentsTV Setup and Stand Assembly Wall Mounting your Hdtv Setting Up Your HdtvFront Panel Side Panel ControlsRear Panel Connections YPb/CbPr/CrWith Audio L/R Component Right-Side Panel ConnectionYPb/CbPr/Cr with Audio L/RVizio Remote Control Remote Control Range Insertion of Batteries in the Remote ControlVizio Remote Control Precautions Precautionary Tips for Inserting the BatteriesWhich Video Connection Should I Use? Connecting EquipmentConnecting Your Cable or Satellite Box Using Hdmi Best Hdmi Connections for Cable or Satellite Boxes with DVI Using Component Video BetterUsing S-Video Better Using Composite Video GoodUsing Coaxial Antenna Good Using the Antenna or Cable through Your VCR Hdmi Connections for DVD Players with DVI Connecting Your DVD PlayerUsing Component Video Better Connecting Your VCR or Video Camera Using Composite AV Video GoodOptical Output of Audio received with HD Programs Connecting an external Receiver/AmpConnecting a PC Computer Resolution through RGB Input Preset PC ResolutionsTurning Power On Connecting the Power CableInitial Setup Connect Audio and Video Cables toPage Page Select Input Source Fine Tuning the picture Watching a TV Program Volume Adjusting Basic Hdtv SettingsTV Channels WideUsing the On Screen Display OSD Advanced Adjustment of HdtvPicture Mode DTV / TV Input Picture AdjustmentBacklight BrightnessColor ContrastTint SharpnessAdvanced Video Features Reset Picture Mode Film ModeDTV / TV Input Audio Adjustment Audio Mode EqualizerBalance Lip Sync Analog Audio OutDigital Audio Out SpeakersReset Audio Mode DTV / TV Tuner SetupTuner Mode Auto SearchPartial Channel Search Skip ChannelTime Zone Sleep Timer DTV / TV Input Setup LanguageDaylight Saving Channel InfoInput Naming Digital Closed Caption Style CC Closed CaptionPosition PositionChannel Block DTV / TV Input Parental ControlUS Movie Rating For US US TV RatingCanadian French Rating Canadian English RatingChange the Password DTV RatingBlocked Unrated Programming Setup Wizard System ResetReset All Settings System InfoHdmi Input Picture Adjustment Hdmi Input Audio AdjustmentHdmi Input Setup Video Input Picture Adjustment Video Input Audio AdjustmentVideo Input Setup PC Input Picture Adjustment Auto Phase for Component inputAuto Adjust Video Input Parental ControlPC Input Audio Adjustment PC Input SetupFine Tune Viewing Modes Understanding Viewing FeaturesMaintenance Cleaning the Housing and Remote ControlCleaning the Screen Problem Troubleshooting GuideProblem Solution Email techsupport@vizio.com Telephone & Technical SupportFCC Class B Radio Interference Statement ComplianceMiscellaneous Information SpecificationsGlossary Standard Definitions VIZIOs Responsibility How to Obtain Warranty ServiceLabor PartsOwners Responsibility On-Site Warranty Repair ProcedureMail-In Warranty Repair Procedure Warranty Replacement ProcedureDTV IndexRGB
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