Vizio VO320E user manual Warranty Replacement Procedure, Mail-In Warranty Repair Procedure

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VIZIO VO320E User Manual

determination for performing the on-site repair may be dependent upon the manufacturing defect and is at VIZIO's option and sole discretion. Proof of purchase is required to confirm the product is within the one- year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.

On-site repair service is requested through VIZIO's third-party service provider. After VIZIO provides the customer with the on-site repair (OSR) authorization number, the third-party service provider will contact the customer and will schedule the repair at the customer's location. The total approximate time for the repair process, which includes the repair diagnosis, dispatching the technician, shipping the replacement part(s), and arranging the appointment with the customer, is completed within approximately 3 to 5 business days, pending availability of these factors.

If it is determined the product can not be repaired on-site, the customer will be required to ship the unit to VIZIO's service center, per the below warranty replacement procedure.

VIZIO is not responsible for the de-installation or re-installation of the product. However, some standard installation may be performed during the on-site repair, at VIZIO's option and sole discretion. Please read VIZIO's Limited Product Warranty for warranty terms and conditions.

Warranty Replacement Procedure

Warranty Replacement generally is performed on displays which are determined to be economically unrepairable.

If VIZIO Technical Support determines that a problem with a display unit may be within the terms and conditions of the VIZIO Limited Product Warranty and that a repair is not economically possible, based on certain manufacturing defects in materials and/or workmanship, and/or at VIZIO's option and sole discretion, the customer will be provided with a return authorization number and replacement instructions. Proof of purchase is required to confirm the product is within the one-year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.

For displays forty-two inches (42") and larger, VIZIO will generally cover the transportation charges to perform an on-site swap of the original unit with the replacement unit. For displays under forty-two inches (42"), the customer is responsible for the transportation charges to VIZIO's service center. VIZIO will be responsible for the return transportation charges from the service center to the customer. Please read VIZIO's Limited Product Warranty for warranty terms and conditions.

Mail-In Warranty Repair Procedure

Mail-In Warranty Repair generally is performed on displays which are smaller than 30 inches.

If VIZIO Technical Support determines that a problem with a display unit may be within the terms and conditions of the VIZIO Limited Product Warranty and that a mail-in repair may be performed, the customer will be provided with a return authorization number and mail-in repair instructions. Proof of purchase is required to confirm the product is within the one-year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.

The customer will be provided with instructions for packing and shipping the unit to the VIZIO service center. The original carton box and packing material, or an equivalent as designated by VIZIO, must be utilized. The cost of shipping to VIZIO's service center is at the customer's expense. After the product is repaired and tested, the VIZIO service center will ship the unit back to the customer at VIZIO's expense. VIZIO is not responsible for the de-installation or re-installation of the product. Please read VIZIO's Limited Product Warranty for warranty terms and conditions.

PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR

AUTHORIZATION.

Version 1/22/2009

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www.VIZIO.com

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Contents 888 Dear Vizio CustomerImportant Safety Instructions Page Television Antenna Connection Protection Power LinesFCC Bulletin for New TV Owners External Television Antenna GroundingTable of Contents Miscellaneous Information Opening the Package Package ContentsTV Setup and Stand Assembly Wall Mounting your Hdtv Setting Up Your HdtvFront Panel Side Panel ControlsWith Audio L/R Rear Panel ConnectionsYPb/CbPr/Cr Component Right-Side Panel ConnectionYPb/CbPr/Cr with Audio L/RVizio Remote Control Remote Control Range Insertion of Batteries in the Remote ControlVizio Remote Control Precautions Precautionary Tips for Inserting the BatteriesWhich Video Connection Should I Use? Connecting EquipmentConnecting Your Cable or Satellite Box Using Hdmi Best Hdmi Connections for Cable or Satellite Boxes with DVI Using Component Video BetterUsing Coaxial Antenna Good Using S-Video BetterUsing Composite Video Good Using the Antenna or Cable through Your VCR Hdmi Connections for DVD Players with DVI Connecting Your DVD PlayerUsing Component Video Better Connecting Your VCR or Video Camera Using Composite AV Video GoodOptical Output of Audio received with HD Programs Connecting an external Receiver/AmpConnecting a PC Computer Resolution through RGB Input Preset PC ResolutionsTurning Power On Connecting the Power CableInitial Setup Connect Audio and Video Cables toPage Page Select Input Source Fine Tuning the picture Watching a TV Program Volume Adjusting Basic Hdtv SettingsTV Channels WideUsing the On Screen Display OSD Advanced Adjustment of HdtvPicture Mode DTV / TV Input Picture AdjustmentBacklight BrightnessColor ContrastTint SharpnessAdvanced Video Features Reset Picture Mode Film ModeBalance DTV / TV Input Audio Adjustment Audio ModeEqualizer Lip Sync Analog Audio OutDigital Audio Out SpeakersReset Audio Mode DTV / TV Tuner SetupTuner Mode Auto SearchTime Zone Partial Channel SearchSkip Channel Sleep Timer DTV / TV Input Setup LanguageDaylight Saving Channel InfoInput Naming Digital Closed Caption Style CC Closed CaptionPosition PositionChannel Block DTV / TV Input Parental ControlUS Movie Rating For US US TV RatingCanadian French Rating Canadian English RatingBlocked Unrated Programming Change the PasswordDTV Rating Setup Wizard System ResetReset All Settings System InfoHdmi Input Setup Hdmi Input Picture AdjustmentHdmi Input Audio Adjustment Video Input Setup Video Input Picture AdjustmentVideo Input Audio Adjustment PC Input Picture Adjustment Auto Phase for Component inputAuto Adjust Video Input Parental ControlFine Tune PC Input Audio AdjustmentPC Input Setup Viewing Modes Understanding Viewing FeaturesCleaning the Screen MaintenanceCleaning the Housing and Remote Control Problem Troubleshooting GuideProblem Solution Email techsupport@vizio.com Telephone & Technical SupportFCC Class B Radio Interference Statement ComplianceMiscellaneous Information SpecificationsGlossary Standard Definitions VIZIOs Responsibility How to Obtain Warranty ServiceLabor PartsOwners Responsibility On-Site Warranty Repair ProcedureMail-In Warranty Repair Procedure Warranty Replacement ProcedureDTV IndexRGB
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