Vizio SV420M, SV470M user manual Warranty Replacement Procedure, Mail-In Warranty Repair Procedure

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VIZIO SV420M & SV470M User Manual

determination for performing the on-site repair may be dependent upon the manufacturing defect and is at VIZIO's option and sole discretion. Proof of purchase is required to confirm the product is within the one- year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.

On-site repair service is requested through VIZIO's third-party service provider. After VIZIO provides the customer with the on-site repair (OSR) authorization number, the third-party service provider will contact the customer and will schedule the repair at the customer's location. The total approximate time for the repair process, which includes the repair diagnosis, dispatching the technician, shipping the replacement part(s), and arranging the appointment with the customer, is completed within approximately 3 to 5 business days, pending availability of these factors.

If it is determined the product can not be repaired on-site, the customer will be required to ship the unit to VIZIO's service center, per the below warranty replacement procedure.

VIZIO is not responsible for the de-installation or re-installation of the product. However, some standard installation may be performed during the on-site repair, at VIZIO's option and sole discretion. Please read VIZIO's Limited Product Warranty for warranty terms and conditions.

Warranty Replacement Procedure

Warranty Replacement generally is performed on displays which are determined to be economically unrepairable.

If VIZIO Technical Support determines that a problem with a display unit may be within the terms and conditions of the VIZIO Limited Product Warranty and that a repair is not economically possible, based on certain manufacturing defects in materials and/or workmanship, and/or at VIZIO's option and sole discretion, the customer will be provided with a return authorization number and replacement instructions. Proof of purchase is required to confirm the product is within the one-year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.

For displays forty-two inches (42") and larger, VIZIO will generally cover the transportation charges to perform an on-site swap of the original unit with the replacement unit. For displays under forty-two inches (42"), the customer is responsible for the transportation charges to VIZIO's service center. VIZIO will be responsible for the return transportation charges from the service center to the customer. Please read VIZIO's Limited Product Warranty for warranty terms and conditions.

Mail-In Warranty Repair Procedure

Mail-In Warranty Repair generally is performed on displays which are smaller than 30 inches.

If VIZIO Technical Support determines that a problem with a display unit may be within the terms and conditions of the VIZIO Limited Product Warranty and that a mail-in repair may be performed, the customer will be provided with a return authorization number and mail-in repair instructions. Proof of purchase is required to confirm the product is within the one-year limited warranty period and meets the terms and conditions of the VIZIO Limited Product Warranty.

The customer will be provided with instructions for packing and shipping the unit to the VIZIO service center. The original carton box and packing material, or an equivalent as designated by VIZIO, must be utilized. The cost of shipping to VIZIO's service center is at the customer's expense. After the product is repaired and tested, the VIZIO service center will ship the unit back to the customer at VIZIO's expense. VIZIO is not responsible for the de-installation or re-installation of the product. Please read VIZIO's Limited Product Warranty for warranty terms and conditions.

PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR

AUTHORIZATION.

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Contents Dear Vizio Customer Important Safety Instructions Page External Television Antenna Grounding Television Antenna Connection ProtectionFCC Bulletin for New TV Owners Table of Contents Miscellaneous Information Package Contents Opening the PackageSetting Up Your Hdtv Attaching the safety strap Front Panel Side Panel ControlsRear Panel Connections Left-Side Panel Connection Vizio Remote Control Vizio Remote Control Precautions Insertion of Batteries in the Remote ControlRemote Control Range Connecting Equipment Which Video Connection Should I Use?Connecting Your Cable or Satellite Box Using Hdmi BestUsing Component Video Better Hdmi Connections for Cable or Satellite Boxes with DVIUsing Coaxial Antenna Good Using S-Video BetterUsing Composite Video Good Using the Antenna or Cable through Your VCR Connecting Coaxial RFUsing Your Antenna or Digital Cable for Standard TV or DTV Connecting Your DVD Player Hdmi Connections for DVD Players with DVIUsing Component Video Better Using Composite AV Video Good Connecting Your VCR or Video CameraConnecting an external Receiver/Amp Optical Output of AudioConnecting a PC Computer Preset PC Resolutions Resolution through RGB InputUsing your Hdtv the first time Page Page Select Input Source Fine Tuning the picture Watching a TV Program Adjusting Basic Hdtv Settings VolumeProgram Information Advanced Adjustment of Hdtv Using the On Screen Display OSDBrightness Picture ModeBacklight Contrast ColorTint SharpnessAdvanced Video Features Smooth Mode Effect Real Cinema ModeFilm Mode Smooth MotionReset Picture Mode Balance DTV / TV Input Audio Adjustment Audio ModeEqualizer SRS TruVolume Digital Audio OutSpeakers Analog Audio OutAuto Search Tuner ModeReset Audio Mode Time Zone Partial Channel SearchSkip Channel DTV / TV Input Setup Language Daylight SavingChannel Info PIP Picture-in-PicturePIP Mode PIP SourcePIP Position PIP SizeInput Naming Sleep TimerWide CC Closed Caption Digital Closed Caption StylePosition PositionDTV / TV Input Parental Control Channel BlockUS TV Rating US Movie Rating For USCanadian English Rating Canadian French RatingBlocked Unrated TV Change the PasswordDTV Rating Setup Wizard Reset All SettingsHdmi Input Setup Hdmi Input Picture AdjustmentHdmi Input Audio Adjustment Video Input Setup Video Input Picture AdjustmentVideo Input Audio Adjustment Auto Phase for Component input PC Input Picture AdjustmentAuto Adjust Video Input Parental ControlFine Tune PC Input Audio AdjustmentPC Input Setup Understanding Viewing Features Viewing ModesMaintenance and Troubleshooting MaintenanceTroubleshooting Guide Distortions can occur Telephone & Technical Support Email techsupport@vizio.comCompliance FCC Class B Radio Interference StatementSpecifications Miscellaneous InformationGlossary Standard Definitions How to Obtain Warranty Service VIZIOs ResponsibilityLabor PartsOn-Site Warranty Repair Procedure Owners ResponsibilityWarranty Replacement Procedure Mail-In Warranty Repair ProcedureIndex MTS