Before calling service personnel
Check the following guide for the possible cause of a problem before contacting service.
Symptom | Cause | Correction | Page | |
|
|
|
| |
No power. | The mains lead is disconnected. | Connect the mains lead securely into the | – | |
|
| wall outlet. |
| |
|
|
|
| |
No picture. | The TV is not set to receive DVD signal | Select the appropriate video input mode | 12 | |
| output. | on the TV so the picture from the unit | ||
|
| appears on the TV screen. |
| |
|
|
|
| |
| The scart or video lead is not connected | Connect the scart or video lead securely | 12,13 | |
| securely. | into the appropriate socket. | ||
|
| |||
|
|
|
| |
| The operation mode is not correct. | Select the correct operating mode. | 25,36 | |
|
|
|
| |
| The VIDEO OUTPUT selector is not set | Set the VIDEO OUTPUT selector to the | 12 | |
| correctly. | appropriate position. | ||
|
| |||
|
|
|
| |
| The INPUT SELECT is not set correctly. | Set the INPUT SELECT to the appropriate | 38 | |
|
| position. | ||
|
|
| ||
|
|
|
| |
No sound. | The scart or audio lead is not connected | Connect the scart or audio lead securely | 12,13 | |
| securely. | into the appropriate sockets. | ||
|
| |||
|
|
|
| |
| The unit is in the special playback mode. | Resume the normal playback. | 26 | |
|
|
|
| |
| The operation mode is not correct. | Select the correct operating mode. | 25,36 | |
|
| Select the correct audio input for Line 1. | 22 | |
|
|
|
| |
| The speaker connections are not set | Connect the speaker lead or wires correctly. | 14 | |
| correctly. |
| ||
|
|
| ||
|
|
|
| |
| The volume is set to minimum. | Adjust the volume level. | 25 | |
|
|
|
| |
The playback picture has | The disc is dirty. | Eject the disc and clean it. | 5 | |
occasional distortion. |
|
|
| |
It is in fast forward or fast reverse playback. | Sometimes a small amount of picture |
| ||
|
| |||
|
| distortion may appear. This is not a | – | |
|
| malfunction. |
| |
|
|
|
| |
The DVD video player does | No disc is inserted. | Insert a disc. | 25 | |
not start playback. |
|
|
| |
An unplayable disc is inserted. | Insert a playable disc. (Check the disc type | 6 | ||
| ||||
|
| and colour system.) | ||
|
|
|
| |
| The disc is placed upside down. | Place the disc with the printed label side | 25 | |
|
| up. | ||
|
|
|
| |
| The disc is not placed within the guide. | Place the disc correctly inside the guide | 25 | |
|
| on the disc tray. | ||
|
|
| ||
|
|
|
| |
| The disc is dirty. | Eject the disc and clean it. | 5 | |
|
|
|
| |
| The parental lock function is set. | Cancel the parental lock function or | 23 | |
|
| change the parental lock level. | ||
|
|
|
| |
| appears on the screen. | The function is prohibited with the unit or | 6 | |
|
| the disc. | ||
|
|
|
| |
Playback does not follow the | It is in the mode of repeat playback, | These operations may prevent a proper | – | |
course of the disc’s programme. | programme playback, etc. | progress of the contents. | ||
| ||||
|
|
|
| |
Buttons do not work. | Power supply fluctuations or other | Turn the power on or off with ON/ |
| |
| abnormalities such as static electricity may | STANDBY. Or disconnect the power plug | – | |
| interrupt correct operations. | and insert it into the wall outlet again. |
| |
|
|
|
| |
The remote control does not | The remote control is not pointed at the | Point the remote control at the remote | 11 | |
work properly. | remote sensor of the unit. | sensor of the unit. | ||
|
|
|
| |
| The remote control is too far from the unit. | Operate the remote control within about 7 m. | 11 | |
|
|
|
| |
| The batteries in the remote control are | Replace the batteries with new ones. | 11 | |
| exhausted. |
|
Contact for technical assistance
If you are still having problem, please contact the Toshiba helpline on 0115 976 6958.
39